Customer Service & Data Entry Specialist
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Overview
Schedule
Alternate-schedule
Part-time
Career level
Senior-level
Remote
Hybrid remote
Compensation
$16-$22/hour
Benefits
Paid Vacation
Career Development
Job Description
Plugz Electric is hiring two dependable, detail-oriented Customer Service and Data Entry Specialists to support our growing electrical and home-services operation.
This role combines customer service, appointment scheduling, lead follow-up, data entry, and administrative support. It is best suited for someone who communicates confidently, works accurately, learns new software quickly, and can stay organized in a fast-paced environment.Location Requirement
Candidates must live in Minnesota and within approximately one hour of Forest Lake, MN.
We will not consider applicants outside this area.
This position begins with in-office training. A hybrid work option may become available after training is completed and the employee has demonstrated the ability to work accurately and independently.
Available Schedules
We are hiring two team members and considering the following part-time schedule options:
- 7:00 a.m. to 11:00 a.m., Monday through Friday
- 3:00 p.m. to 7:00 p.m., Monday through Friday
- 7:00 a.m. to 11:00 a.m., Monday, Wednesday, and Friday
- 3:00 p.m. to 7:00 p.m., Tuesday and Thursday
Please include your preferred schedule when applying.
What You Will Do
- Answer inbound customer calls and respond professionally to questions
- Quickly follow up with new leads by phone, text, and email
- Schedule service appointments accurately
- Collect customer, property, and job information
- Enter and update information in company databases and CRM systems
- Verify information for accuracy and completeness
- Maintain accurate customer notes, lead sources, job details, and appointment records
- Create and update spreadsheets and reports
- Assist with missed-call follow-up and open lead management
- Handle multiple conversations and administrative tasks at the same time
- Communicate clearly with customers, technicians, and office leadership
- Maintain organized digital records and documentation
- Support additional office and administrative tasks as needed
What We Are Looking For
- Dependable, reliable, and consistent
- Confident communicating with customers by phone
- Comfortable making both inbound and outbound calls
- Fast and accurate with data entry
- Strong attention to detail
- Able to multitask and stay organized under pressure
- Comfortable working in a fast-paced and changing environment
- Strong written and verbal English communication skills
- Proficient with Microsoft Word, Excel, email, and web-based software
- Able to learn CRM, scheduling, and home-services software
- Positive, professional, and team-oriented
- Previous customer service, call center, administrative, or data-entry experience preferred
- Electrical, HVAC, construction, or home-services experience is a plus, but not required
Compensation
- $16 to $22 per hour based on experience
- Performance-based bonus opportunities
- Additional earning potential tied to:
- Appointments booked
- Speed-to-lead response time
- Appointment quality and show rate
- Data accuracy and follow-up performance
Benefits and Perks
- Competitive compensation
- Paid time off
- Career growth opportunities
- Hybrid work eligibility after successful training
- Office snacks
- Supportive, family-owned company
- Opportunity to grow with a fast-growing organization
- Performance-based advancement opportunities
Why This Role Matters
This is not just a basic call-center or data-entry position.
Your response time, accuracy, communication, and organization directly affect customer experience, technician schedules, sales opportunities, and company growth.
The right candidate will be someone who moves quickly, communicates confidently, takes ownership of their work, and understands that details matter.
To apply, please submit your resume and include:
- Your current city
- Your preferred schedule
- Your relevant customer service or data-entry experience
- Your availability to begin in-office training in Forest Lake
Flexible work from home options available.
About Us
Serving Minneapolis and St. Paul, Plugz Electric is based in Forest Lake, MN where we founded our unique electrical services company a few years ago. We’re growing to serve more customers, ensuring that each project we take on with our expert electricians is performed to exacting standards.
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FAQs About Customer Service & Data Entry Specialist Jobs at Plugz Electric
What is the work location for this position at Plugz Electric?
This job at Plugz Electric is located in Forest Lake, Minnesota, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Plugz Electric?
Candidates can expect a pay range of $16–$22 per hour for this role.
What employment applies to this position at Plugz Electric?
Plugz Electric lists this position under the following employment categories:
- Alternate-schedule
- Part-time
What experience level is required for this role at Plugz Electric?
Plugz Electric is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Plugz Electric for this role?
Plugz Electric offers following benefits: Paid Vacation and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Plugz Electric?
You can apply for this role at Plugz Electric either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.