Customer Service
Qualified StaffingKennesaw, GA
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Overview
Remote
On-site
Job Description
Customer Service Representative – Acworth, GAQualified Staffing in Cartersville is currently looking for a Customer Service Representative for a company located in Acworth, GA!Job SummaryProvide exceptional customer service by serving as the primary point of contact for customers regarding freight shipments, delivery schedules, and transportation services. Coordinate with dispatch, drivers, and warehouse personnel to ensure timely and accurate communication while maintaining excellent customer relationships.Key Responsibilities
- Answer inbound customer calls, emails, and inquiries regarding shipments and deliveries.
- Enter, update, and track customer orders using transportation management software.
- Coordinate with dispatch and drivers to provide shipment status updates.
- Resolve customer concerns, service issues, and delivery discrepancies promptly and professionally.
- Process shipping documents, bills of lading, and customer records accurately.
- Maintain accurate customer information and detailed records of all interactions.
- Communicate effectively with internal departments to ensure customer expectations are met.
- Assist with scheduling pickups, deliveries, and special customer requests.
- Support billing inquiries and provide documentation as needed.
- Ensure compliance with company policies and transportation regulations.
- Customer service excellence
- Data entry and recordkeeping
- Conflict resolution
- Multitasking and time management
- Team collaboration
- Professional phone and email communication
- Transportation/logistics coordination
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FAQs About Customer Service Jobs at Qualified Staffing
What is the work location for this position at Qualified Staffing?
This job at Qualified Staffing is located in Kennesaw, GA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Qualified Staffing?
Employer has not shared pay details for this role.
What employment applies to this position at Qualified Staffing?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Qualified Staffing?
You can apply for this role at Qualified Staffing either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.