Customer Service (Customer Experience) Representative

RISEOrem, Utah

$20+ / hour

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$20+/hour

Job Description

Customer Experience Specialist (Bilingual Spanish/English Preferred)

Rise Talent Advisors

Location: Orem, UT (on-site)

Schedule: Full-time

Compensation: 20.00/HR

About the Role

Our client, an established direct-sales company based in Orem, is looking for a Customer Experience Specialist to join its team. This is a hands-on, customer-facing role for someone who genuinely enjoys helping people and takes pride in solving problems the first time around.

You will be the voice of the company for its customers and field representatives, handling questions about products, orders, accounts, and the compensation plan. If you like a fast pace, take ownership of your work, and want to be part of a tight-knit team, we want to hear from you.

What You'll Do

Respond to customer questions by phone, email, and chat in a timely, professional way.
Manage customer accounts and keep records accurate and up to date.
Explain products, services, and the compensation plan clearly and confidently.
Troubleshoot basic technical issues with products and orders.
Partner with other departments to resolve issues and close the loop with the customer.
Spot ways to improve the customer experience and share them with leadership.
Keep customer satisfaction high through proactive, friendly follow-up.

What You Bring

3+ years in a customer service or customer experience role.
Strong communication skills and a calm, steady approach to difficult conversations.
Comfortable with Microsoft Office and customer service software.
Able to juggle multiple priorities in a fast-paced environment.
A real passion for taking care of customers.

Preferred (Not Required)

Fluent in both Spanish and English.
Experience supporting customers or field reps at a direct-sales or MLM company.

How to Apply

Submit your resume along with a short note on your relevant experience and why this role is a fit. Applications are reviewed by Rise Talent Advisors; qualified candidates will be introduced to the hiring company. We look forward to hearing from you.

Rise Talent Advisors | risehiring.com

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FAQs About Customer Service (Customer Experience) Representative Jobs at RISE

What is the work location for this position at RISE?

This job at RISE is located in Orem, Utah, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at RISE?

Candidates can expect a pay range of $20 (per hour).

What employment applies to this position at RISE?

RISE lists this role as a Full-time position.

What experience level is required for this role at RISE?

RISE is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at RISE?

You can apply for this role at RISE either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.