Customer Service
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Overview
Schedule
Flexible-schedule
Full-time
Career level
Senior-level
Remote
Option for remote
Compensation
$40,000-$60,000/year
Benefits
Health Insurance
Paid Vacation
Career Development
Job Description
Benefits:
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Signing bonus
- 401(k)
- Health insurance
Join The Montgomery Agency, a local growing insurance agency in Rochester Hills that is dedicated to providing excellent customer service. As a Licensed Insurance Customer Service Representative you will be the face of our company, ensuring that our clients receive top-notch support and assistance for their insurance needs.
At The Montgomery Agency, we value our employees and strive to build a friendly, casual, and fun work atmosphere that helps create long-lasting employment relationships. Join a team of great well-adjusted socially mature co-workers to engage and help you be at your daily best. Team members are always willing to help out in a positive way when you need it. Management philosophy is “have fun while getting it done”; where you will have a variety of experiences and responsibilities to be challenged daily with the trust and freedom to perform your role.
Right now, we are looking for a candidate to join our team of insurance professionals to service our customers by helping them protect their homes, cars, and lives. Your role will involve responding to client inquiries, resolving issues, and providing expert guidance on insurance policies and claims procedures. No sales, this is a customer service role.
Job Responsibilities of a Customer Service Representative
- Provide exceptional customer service to our policyholders, addressing their inquiries and requests promptly and accurately.
- Assist clients in understanding their insurance policies, explaining coverage details, and answering any questions they may have.
- Process policy changes and endorsements with attention to detail and accuracy.
- Collaborate with other team members to resolve customer issues and ensure a seamless customer experience.
- Build and maintain relationships with our policyholders, demonstrating empathy, patience, and professionalism at all times.
- Assist in customer claims processing and resolution.
Job Requirements of a Customer Service Representative
- Excellent verbal and written communication/interpersonal skills.
- Property & Casualty License or be willing to obtain insurance license quickly.
- Dependable, honest, and hardworking.
- Straight-forward communicator with empathy and compassion.
- Ability to work independently and as a team member.
- Strong organizational skills, attention to detail and ability to multi-task.
- Passionate about relationship building, genuinely caring and driven to fulfill customers’ needs.
Benefits Include
- Monthly team lunches
- Stocked kitchen with healthy snacks, tasty snacks, hot & cold beverages
- Work-Life balance
- Comprehensive on-the-job training
- Continuous learning and development courses available through our online corporate website
- Positive work environment
- Advancement opportunities
Closing Statement
- Everything we do at our agency is driven by a shared purpose to protect our customers from life's uncertainties so they can live happier lives knowing they are financially protected. Our daily goal is to provide excellent service and the right coverage. We perform our duties in a professional casual office atmosphere with an understanding that we need to enjoy life and do our best to responsibly guide our customers by combining knowledge and compassion with insurance products for their protection.
Flexible work from home options available.
Compensation: $40,000.00 - $60,000.00 per year
As a licensed sales professional, you'll learn the business inside and out. You'll help grow an Allstate agency and build relationships in your community.
And that's just the beginning. Continue your journey and explore other exciting opportunities within the agency and beyond, including potentially becoming an Allstate agency owner.
The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Customer Service Jobs at Robert Montgomery
What is the work location for this position at Robert Montgomery?
This job at Robert Montgomery is located in Rochester Hills, Michigan, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Robert Montgomery?
Candidates can expect a pay range of $40,000 and $60,000 per year.
What employment applies to this position at Robert Montgomery?
Robert Montgomery lists this position under the following employment categories:
- Flexible-schedule
- Full-time
What experience level is required for this role at Robert Montgomery?
Robert Montgomery is looking for a candidate with "Senior-level" experience level.
Does Robert Montgomery allow remote work for this role?
Yes, this position at Robert Montgomery supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by Robert Montgomery for this role?
Robert Montgomery offers following benefits: Health Insurance, Paid Vacation, Career Development, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Robert Montgomery?
You can apply for this role at Robert Montgomery either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.