Customer Service
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Overview
Job Description
Customer Service Representative (CSR)
Schedule: Monday–Friday, 8:00 AM – 4:30 PM Additional Hours: Occasional weekends as needed
Position Overview We are seeking a dependable Customer Service Representative to support daily cargo operations. This role ensures efficient cargo movement, accurate documentation, and strong communication with customers, vendors, and internal teams.
Key Responsibilities
Ensure efficient cargo movement by managing transportation from origin to destination according to customer instructions and booking procedures.
Prioritize workflow to consistently meet customer and vendor satisfaction.
Coordinate with customs brokers to obtain timely release documentation and support warehouse productivity.
Process carrier claims promptly and accurately to resolve issues.
Verify on-boards and provide timely, professional shipment updates to customers.
Check in vendors and customers at the dock office with professionalism and courtesy.
Support departmental goals by completing accounting tasks and processing billing accurately and on time.
Minimum Requirements
High School Diploma or equivalent.
Eligible to work in the U.S. and able to pass a TSA background check.
Clear and confident communication skills in English, both in person and over the phone.
Bilingual or multilingual skills preferred.
#nowhiring
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
