Customer Service & Sales Representative

ShentelClarksburg, WV

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Entry-level

Remote

Option for remote

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Location: Remote within Shentel's footprint in Virginia, West Virginia, Pennsylvania, Maryland, Kentucky, and OhioSchedule: Full-time

What You'll DoAs a Customer Service Representative, you'll be the first point of contact for customers-helping solve problems, answer questions, and identify opportunities to deliver additional value. This role combines customer service and sales, giving you the ability to directly impact both customer experience and your earning potential.

Compensation & Earning Potential

Base Pay: $15+ per hourCommission Opportunity with Multipliers

Estimated Total Earnings: $42,000-$60,000+ annually

Top Performers earn around $80,000 - $100,000 annually

Schedule Expectations:

We know that work-life balance is important to you and your family!

Monday-Friday: 10:30 AM - 7:00 PMAround every 4th Saturday required, 8:30 AM - 5:00 PM, with a day off during the same weekOvertime required monthly with the opportunity for additional overtimeSchedules are provided in advance

Remote Work Expectations

Dedicated, private workspace requiredHigh-speed wired internet (no Wi-Fi-only or satellite connections)Company-provided equipmentPaid training with full attendance required

What We're Looking For

1+ year customer service or call center experienceStrong communication and problem-solving skillsAbility to navigate multiple systems and handle high call volumeComfortable identifying sales opportunities while supporting customersSelf-motivated and able to work independently

Why Join Us

Robust earning potentialCompetitive benefits: 401k contribution and match, medical, dental, vision, life insurance, PTO, and holidaysPaid training and ongoing developmentSupportive team environmentOpportunity to grow into advanced rolesDiscounted Shentel services in specific areas

Our MissionWe're committed to delivering exceptional service while keeping our communities connected. Every interaction matters-and you'll play a key role in making that happen. Shentel shows industry-leading customer satisfaction; our service speaks for itself. We offer our employees a competitive benefits package and a winning culture. With over 100 years of history and growth, Shentel continues to lead the way. Apply with us today to learn more!

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FAQs About Customer Service & Sales Representative Jobs at Shentel

What is the work location for this position at Shentel?

This job at Shentel is located in Clarksburg, WV, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Shentel?

Employer has not shared pay details for this role.

What employment applies to this position at Shentel?

Shentel lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Shentel?

Shentel is looking for a candidate with "Entry-level" experience level.

Does Shentel allow remote work for this role?

Yes, this position at Shentel supports remote work, giving candidates the flexibility to work outside the primary office location.

What benefits are offered by Shentel for this role?

Shentel offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Holidays, Paid Vacation, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Shentel?

You can apply for this role at Shentel either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.