Customer Service
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Overview
Job Description
We are seeking a professional and customer-focused SHORT TERM Temporary Customer Service Representative to support a busy office during an upcoming property tax notice period. This position is fully onsite opportunity ideal for someone who enjoys helping the public, can remain calm under pressure, and communicates clearly in high-volume environments. Residents will be contacting the office with questions related to property tax notices, assessments, payment deadlines, and billing information. The ideal candidate will be patient, organized, and comfortable handling repetitive inquiries while providing excellent customer service.
Responsibilities- Handle a high volume of inbound phone calls and emails from residents
- Respond to questions regarding property tax bills, assessed property values, deadlines, and payment details
- Provide clear, professional, and courteous customer service
- Accurately document inquiries and relay information when necessary
- Assist residents with navigating available resources and general tax-related processes
- Maintain professionalism and composure during busy or high-stress periods
- Escalate complex or sensitive issues to appropriate staff members as needed
- Previous customer service, call center, administrative, or public-facing experience preferred
- Strong verbal and written communication skills
- Ability to remain patient, empathetic, and professional with frustrated or confused callers
- Comfortable handling repetitive questions and high call volumes
- Strong attention to detail and organizational skills
- Ability to learn basic tax-related information quickly
- Proficient with computers, email, and phone systems
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This job is In-Person.
We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.
Download the Sparks Group mobile app from Apple App Store or Google Play.
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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
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