Customer Service - Hourly - Customer Service Clerk

DescriptionThe Customer Service Clerk will perform various administrative and clerical tasks to support and promote efficient departmental operations. This position requires a candidate that delivers excellent service standards and maintains high organizational standards.

Responsibilities:

Processing product returns credits, debits, denials and maintaining supporting spreadsheetsSorting, matching, and distributing of daily generated credit memos and supporting documentationReception support, including phone coverage and guest intakeProviding commercial invoice and export documentation for customer orders crossing international bordersPreparing and mailing invoices and statements dailyMaintaining files and records both physically and virtually so they remain updated and easily accessibleMonitor stock of office supplies (paper clips, stationery etc.) and report shortagesVarious clerical data entry and periodic customer contact center supportPerform other office duties as assigned

Qualifications/Skills/ Requirements:

Proficient in PC business applications such as MS Office. Word and Excel experience is required.Must be capable of using AS/400 based system, J.D. Edwards experience is a plus.High degree of accuracy with numerical data entryStrong written and verbal communication skills are requiredCandidate must be team oriented with a stellar attendance record.Self-motivated individual willing and able to take initiative as well as work in team environmentAbility to multi-task and perform tasks which analytical in natureKnowledge of MRP systems preferredAssociate's degree a plus

Direct ReportsThis position does not supervise other employees

EOE M/F/D/V (Equal Opportunity Employer Minorities/Female/Disabled/Veteran)