Customer Service - Hourly - Customer Service Rep

DescriptionThe Special Markets Customer Service Representative will act as a liaison between the customer and SMP. This position requires a candidate that delivers excellent service standards and maintains high customer satisfaction.Responsibilities:

Input customer orders received via phone, email, EDI, and customer portalsCommunicate delivery schedules and shipments with customers via EDI, email, and phone callsProvide commercial invoice and export documentation for customer requirements crossing international bordersInterface with production planners in achieving on-time customer delivery by communicating new and upcoming customer requirementsAnalyze customer delivery ratings and scorecardsProcess RGA, credit, debits, and denialsManage customer orders for direct ship programFacilitate expedites with the DCMaintain heavy email flow

Qualifications/Skills/ Requirements:

Minimum 2 years' experience in Customer Service

Proficient in PC business applications such as MS Office. Word and Excel experience is required.Must be capable of using AS/400 based system, J.D. Edwards experience is a plus.Strong written and verbal communication skills are requiredCandidate must be team oriented with a stellar attendance record.Self-motivated individual willing and able to take initiative as well as work in team environmentAbility to multi-task and perform tasks which are highly analytical in natureKnowledge of MRP systems preferredHigh degree of accuracy with numerical data entryExperience with EDI based systems is a plusBachelor's degree a plus

Direct Reports

This position does not supervise other employees

EOE M/F/D/V (Equal Opportunity Employer Minorities/Female/Disabled/Veteran)