Customer Service
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Overview
Job Description
Job Position: Customer Service
Location: Dallas, TX 75247
Pay Rate: $18.00/hr
Shift: 1st Shift Office
Description: Job Duties/Responsibilities - Respond to customer inquiries via phone, email, or chat in a timely and professional manner. - Provide accurate information about products, services, and policies to resolve customer concerns. - Assist customers with troubleshooting issues, processing orders, returns, or refunds. - Maintain detailed records of customer interactions, complaints, and resolutions using company systems. - Collaborate with internal teams to address customer needs and escalate complex issues when necessary. - Uphold a positive and empathetic attitude while interacting with customers. - Monitor customer feedback and suggest improvements to enhance service quality. Qualifications & Requirements - Strong communication skills, both verbal and written. - Ability to multitask and manage time effectively in a fast-paced environment. - Basic computer literacy and familiarity with customer service software or CRM tools. - Problem-solving skills and attention to detail. - Ability to work well in a team-oriented environment. - Adaptability to handle challenging situations and customer complaints calmly.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
