Customer Service

Customer Service Representative

Transdev inMerced, CA is hiring a Customer Service Representativeto act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety.

Transdev is proud to offer:

CBA Position:

Position Subject to Collective Bargaining Agreement:

• $19.86/hr
  • Starting pay $19.86 with progression to $27.58 over 4 years.

Benefits include:

• Vacation: up to 14 days per year
• Paid Sick Leave: 8 hrs monthly full-time employees; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, Pension Plan retirement benefits, floating and company holidays.

Key Responsibilities:

• Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor.
• Comprehensive understanding of policies and procedures
• Meet or exceed established performance requirements.
• Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
• Sell tickets and answer questions at Transpo Station Downtown Merced, CA
• Some Dispatch duties as required.
• Other duties as required.

Qualifications:

·High School Diploma, GED or equivalent.

·Computer literate

·Excellent customer service skills.

·Ability to operate standard telephone system.

·Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

• Eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). 
• Successfully pass a pre-employment drug screen.