Customer Service

TRC Talent SolutionsColumbia, SC

$15 - $18 / hour

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Overview

Remote

On-site

Compensation

$15-$18/hour

Job Description

Customer Service RepresentativeLocation: Columbia, SC 29229Pay: $15-$18/hour (DOE)Schedule: Hiring for multiple shifts

We are seeking reliable, professional, and customer-focused Customer Service Representatives to support members with inquiries related to benefits, claims, billing, and general account information. This role is ideal for someone who enjoys helping others, communicates clearly, and thrives in a fast-paced call center or office environment.

Key Responsibilities

Handle a high volume of incoming customer calls, emails, and/or chats in a professional and courteous manner
Provide accurate information regarding benefits, eligibility, claims status, billing questions, and account updates
Research and resolve customer concerns while delivering a positive customer experience
Accurately document all customer interactions and maintain detailed notes in internal systems
Follow established scripts, workflows, and procedures to ensure compliance and consistency
Meet or exceed quality, productivity, and attendance standards
Escalate complex or unresolved issues to appropriate teams when necessary
Protect sensitive customer information and comply with all HIPAA and company confidentiality guidelines

Qualifications

High school diploma or equivalent required
Previous customer service, call center, healthcare, or insurance experience preferred
Strong verbal and written communication skills with a customer-first mindset
Ability to navigate multiple computer systems while on active calls
Detail-oriented, organized, and able to manage time effectively
Dependable with strong attendance and punctuality
Ability to remain calm, professional, and solution-focused in high-volume or challenging situations

Work Environment & Additional Details

Fast-paced call center or office setting
Structured training provided
Team-oriented environment with ongoing support
If you are looking for a stable customer service opportunity with competitive pay and multiple shift options, we encourage you to apply today.

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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FAQs About Customer Service Jobs at TRC Talent Solutions

What is the work location for this position at TRC Talent Solutions?

This job at TRC Talent Solutions is located in Columbia, SC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at TRC Talent Solutions?

Candidates can expect a pay range of $15–$18 per hour for this role.

What employment applies to this position at TRC Talent Solutions?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at TRC Talent Solutions?

You can apply for this role at TRC Talent Solutions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.