Customer Service

Universal Presentation ConceptsMadison, WI

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Overview

Remote

On-site

Job Description

About UPCUPC has been designing and manufacturing retail store fixtures and point-of-purchase displays in Madison, Wisconsin, for almost 50 years, since 1978. Started as a family business, we have grown and have established ourselves worldwide. We are employee centric and are looking for strong candidates and long-term commitments. Our employee's tenure says it all! UPC is looking for dedicated and experienced employees for

Administrative, Design, Engineering and all levels of manufacturing.Please apply to our team.Position SummaryThe Customer Service Associate serves as the frontline and first point of contact for external customers. UPC prides themselves on excellent customer service. It is critical that this role always conducts friendly, professional, and prompt communication both with external customers and internal staff. This role serves customers daily by providing product, order, shipping, and service information. The Customer Service Associate should build relationships with customers to encourage new and repeat business opportunities. Position requires thorough knowledge of UPC products within the first few months of employment. Customer Service Associates handle all administrative duties that facilitate the order entry process. Facility Equipment & Work EnvironmentOffice Environment Skilled in Microsoft Office, Word, Excel, Adobe, EtcMulti-line phone system

Copy MachineERP experience helpful

Education & ExperienceHigh School Diploma or equivalent required. Minimum 2 years of experience in customer service or related role. Extremely detail oriented, excellent written and verbal communication skills are a must.Ability to handle a fast-paced, dynamic work environment, stressful situations, and deadline pressures as well as plan and carry out responsibilities with minimal direction.Excellent computer skills and proficiency operating Microsoft Suite, with an emphasis on Excel, Office and Word.Must have a strong aptitude working in an ERP, such as Odoo, or other related systems.Must have the ability to learn and master UPC's internal order entry system. Benefits401(k)Paid Time Off (PTO)Health insurance benefits

Paid holidays

And moreFOR MORE INFORMATION, PLEASE REFER TO UPC WEBSITE, www.upcdisplays.com or contact us in the following way:Phone: 608-222-5658Fax: 608-222-3933Email: HR@upcdisplays.com Universal Presentation Concepts (UPC) is an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and business needs.

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FAQs About Customer Service Jobs at Universal Presentation Concepts

What is the work location for this position at Universal Presentation Concepts?

This job at Universal Presentation Concepts is located in Madison, WI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Universal Presentation Concepts?

Employer has not shared pay details for this role.

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