Customer Service

Vector Talent SolutionsCanton, MA

$20 - $22 / hour

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Overview

Remote

On-site

Compensation

$20-$22/hour

Job Description

Job Title: Customer Service Associate

Position Overview

We are seeking a Customer Service Associate to join a collaborative manufacturing organization in Canton, MA. In this role, you will serve as a key point of contact for customers by processing orders, resolving inquiries, coordinating with internal teams, and ensuring an exceptional customer experience. This is an excellent opportunity for a detail-oriented professional who enjoys working in a fast-paced environment and building strong customer relationships.

Responsibilities:

Process customer orders accurately and efficiently while ensuring timely order entry and follow-up.
Respond to customer inquiries via phone, email, and other communication channels regarding order status, pricing, product availability, and order expedites.
Process Return Material Authorizations (RMAs), credit requests, and maintain accurate customer account information.
Follow up on customer quotes and enter new customer information into the company system.
Collaborate with Sales, Applications Engineering, Purchasing, and Distribution teams to ensure on-time order fulfillment and customer satisfaction.
Maintain a high level of customer service by resolving issues promptly and professionally.
Support additional administrative projects and departmental initiatives as needed.

Qualifications:

High school diploma or GED required.
Previous customer service, order entry, or data entry experience required.
Strong written and verbal communication skills with a customer-focused approach.
Excellent organizational skills with the ability to manage multiple priorities and deadlines.
Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint, and the ability to learn new computer systems.
Strong attention to detail and ability to accurately process customer information.
Ability to work collaboratively in a team environment while delivering exceptional customer service.

Compensation: $20-$22 Hourly

If you believe your background aligns with this opportunity, we encourage you to apply. If you or someone in your network could be a great fit, feel free to message me directly or email me at kmoore@vtstalent.com.

We are an Equal Opportunity Employer, including disability and protected veteran status.

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FAQs About Customer Service Jobs at Vector Talent Solutions

What is the work location for this position at Vector Talent Solutions?

This job at Vector Talent Solutions is located in Canton, MA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Vector Talent Solutions?

Candidates can expect a pay range of $20–$22 per hour for this role.

What employment applies to this position at Vector Talent Solutions?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Vector Talent Solutions?

You can apply for this role at Vector Talent Solutions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.