Customer Service & Accounting Admin
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Overview
Job Description
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Answer incoming calls promptly and professionally.
- Provide a helpful, courteous, and efficient experience for customers, vendors, and employees.
- Direct callers to the appropriate department or team member.
- Take accurate messages when needed and ensure they are communicated to the appropriate person or department.
- Respond to customer inquiries by phone, email, or online communication as assigned.
- Provide basic customer assistance when possible, including general company information, order status direction, account routing, and department contact guidance.
- Assist with routine customer questions or concerns in a timely and professional manner.
- Escalate customer complaints, account concerns, or service issues to the appropriate department or manager.
- Enter orders prepared by Inside Sales and, when needed, Outside Sales into TIMS accurately and timely.
- Review order and customer information for accuracy and completeness before processing.
- Identify and flag account issues, including past-due balances, incorrect account numbers, missing information, or unclear customer details.
- Run scheduled orders to support order flow and daily processing efficiency.
- Add notes to customer files to support accurate recordkeeping and communication between departments.
- Assist with customer account documentation, account notes, and routine record updates.
- Organize, scan, file, and route invoices, delivery tickets, customer documents, material certifications, and other business records.
- Help ensure documents are complete, accurate, and routed to the correct person or department.
- Gather backup documentation for customer account questions, invoice questions, or order-related follow-up as assigned.
- Assist with preparing or organizing customer statements, invoice copies, receipts, or account documentation as needed.
- Support special projects, process improvements, and administrative assignments as needed.
- Excellent customer service and professional phone etiquette.
- Strong verbal and written communication skills.
- Ability to multitask while maintaining accuracy and professionalism.
- Strong data entry skills.
- Basic computer proficiency, including email, data entry, scanning, filing, and use of office equipment.
- Ability to follow established processes and ask questions when clarification is needed.
- Dependable, professional, and team-oriented.
- Ability to handle confidential customer and company information appropriately.
- Basic understanding of customer accounts, invoices, COD accounts, and open account customers preferred.
- High school diploma or equivalent required.
- One or more years of customer service, administrative support, receptionist, office support, accounting support, or related experience preferred.
- Experience with order entry, delivery paperwork, customer account records, invoicing support, or distribution office processes preferred.
- Knowledge or experience in the welding equipment, industrial gas, specialty gas, or distribution industry is a plus.
- Prolonged periods of sitting at a desk and working on a computer.
- Regular use of phone, computer, printer, scanner, and other standard office equipment.
- Must be able to communicate clearly by phone, email, and in person.
- May occasionally need to retrieve, organize, or move files, paperwork, or office materials.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Welders Supply specializes in distributing welding equipment, gases, and supplies. Our priority is service. If a customer has a need, we keep it in stock. Over $2 million worth of equipment and supplies are in stock at all times, and the entire inventory includes over 250 welding machines and 500,000 pounds of various welding filler metals. Welders Supply operates the only full service gas laboratory within a 200 mile radius. The specialty gas division, where the gases are mixed and the cylinders filled, tests the gas mixtures to be sure they fall within specified tolerances of composition and pressure. The precisely controlled and monitored electronic procedure for gas analysis includes chromatograph, infrared, paramagnetic, chemiluminescence, and gravimetric measuring, and technologically sophisticated computerized record keeping.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
