Customer Service Bilingual - Entry level - Full Time

Job Title: Customer Service Representative (Bilingual) - Entry Level (Full time).

We are a growing health insurance agency that has proudly served individuals, families, and businesses throughout Texas and New Mexico for over 10 years. Our mission is to help people understand and access healthcare coverage through education, guidance, and exceptional customer service.

Unlike high-pressure sales environments, we focus on building lasting relationships with our clients by providing accurate information, personalized support, and a positive customer experience. Our team is passionate about helping others while maintaining a professional, supportive, and collaborative work environment where employees have opportunities to grow and develop new skills.

The Client Services Specialist serves as one of the first points of contact for our clients and plays a critical role in creating a positive customer experience. We are seeking a dependable, bilingual Customer Service Representative who is passionate about helping others and providing outstanding customer support.

The ideal candidate is organized, patient, detail-oriented, and comfortable communicating with clients in both English and Spanish. Previous customer service, administrative, healthcare, insurance, or call center experience is preferred but not required. This role provides valuable experience in insurance operations. High-performing employees may have opportunities to advance into Client Services Management, Insurance Operations, Enrollment Support, and other leadership roles as the company grows.

1.     Answer incoming phone calls professionally and courteously.

2.     Assist clients by answering general questions and directing inquiries to the appropriate team member.

3.     Provide support in both English and Spanish through phone, email, and in-person interactions.

4.     Deliver a positive, respectful, and helpful experience to every client.

5.     Maintain confidentiality and professionalism when handling sensitive client information.

1.     Accurately document client interactions, messages, and requests.

2.     Schedule appointments and coordinate client follow-ups as needed.

3.     Maintain organized electronic records and update client information in company systems.

4.     Assist with data entry, filing, and other administrative tasks.

5.     Monitor and respond to emails in a timely manner.

1.     Utilize Microsoft Excel, email platforms, and internet-based tools to manage daily tasks.

2.     Track pending requests and ensure timely completion of follow-up activities.

3.     Support team members with special projects and operational needs.

4.       Maintain accuracy and attention to detail while managing multiple priorities.

·       Fluent in English and Spanish (speaking, reading, and writing).

·       Strong verbal and written communication skills.

·       Excellent customer service and interpersonal skills.

·       Basic to intermediate computer proficiency, including Microsoft Office and internet applications.

·       Strong organizational skills and attention to detail.

·       Ability to multitask and prioritize responsibilities in a fast-paced environment.

·       Ability to work professionally with individuals from diverse backgrounds.

·       Must be able to pass a background check.

·       Reliable transportation and ability to work on-site.

·       Previous experience in customer service, reception, administrative support, healthcare, insurance, or a call center environment.

·       Experience working with Microsoft Excel, Outlook, and online systems.

·       Familiarity with health insurance terminology or healthcare-related services.

·       On-site position is located at 1200 Golden Key Circle Ste 327. El Paso, TX 79925

·       Collaborative, bilingual team environment.

·       Professional office setting with a strong focus on customer care and teamwork.

·       Full-time and part-time opportunities may be available depending on business needs.

·       Stable employment with a growing local company.

·       Competitive compensation based on experience.

·       Opportunities for professional growth and increased responsibilities.

·       Supportive leadership and a team-oriented culture.

·       A respectful workplace that values employee contributions.

·       Meaningful work helping individuals and families understand their healthcare options.

·       No aggressive sales quotas or high-pressure sales expectations.

We take pride in helping seniors and families navigate their health insurance needs. If you're passionate about serving others and want to grow with a company that values integrity, teamwork, and continuous learning, we encourage you to apply.