Customer Service Consultant - Il/Wi

• Proactive Preventative Maintenance: Schedule and conduct preventative maintenance inspections to ensure optimal equipment performance and customer satisfaction.
• Diagnose and Resolve Technical Issues: Employ troubleshooting techniques, including the use of multi-meters and other diagnostic tools, to identify and resolve mechanical and electrical issues with Cold Jet equipment.
• Perform On-Site Repairs and Maintenance: Conduct minor repairs, maintenance, and upgrades at customer sites, ensuring minimal downtime and maximizing equipment efficiency.
• Provide Technical Training: Deliver in-depth training to customers on the operation, maintenance, and optimization of Cold Jet equipment, empowering them to achieve optimal results.
• "Own" Customer Issues and Warranty Work: Take full responsibility for customer requests and warranty work, ensuring 100% satisfaction and maintaining clear communication throughout the process.
• Act as a Technical Resource: Serve as the primary point of contact for technical inquiries, providing expert guidance and support to customers.

• Collaborate with Regional Sales Managers: Work closely with the sales team to service customers and identify opportunities for revenue growth within the assigned territory.
• Consultative Sales: Identify customer needs and recommend appropriate Cold Jet solutions, including equipment, parts, accessories, and services.
• Generate Sales Leads: Develop a database of qualified leads through various channels, including referrals, cold calls, and networking.
• Maintain Accurate Records: Utilize Cold Jet’s tech stack systems [Epicor Kinetic (ERP), Cold Jet CONNECT, HubSpot (CRM)] to track customer interactions, sales data, and inventory.
• Maintain Company Assets: Ensure the company vehicle, equipment, and parts inventory are properly maintained for demonstrations, sales, and repairs.
• Represent the Company Professionally: Maintain a professional demeanor and always uphold the company’s reputation.

• Bachelor's degree in Business, Field Service Maintenance, or equivalent experience. Engineering experience is a plus. 
• Proven technical aptitude with hands-on experience in mechanical and electrical troubleshooting and repair.
• Demonstrated ability to use multi-meters and other diagnostic equipment.
• Minimum of three years of experience in a technical customer service or field service role.
• Experience selling capital or industrial goods in a business-to-business environment is a plus.

• The role involves physical demands, including the ability to lift, push, and pull up to 50 pounds. This is necessary for on-site installation, equipment servicing, and transporting tools and parts.
• The position may require prolonged periods of standing, walking, bending, and reaching.
• Must have the physical stamina and endurance to work in various field environments and customer locations.

• Considerable technical skills with the ability to diagnose, troubleshoot, and repair mechanical and electrical systems.
• Strong understanding of electrical systems, schematics, and diagnostic tools.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Strong analytical and problem-solving skills.
• Customer-focused with a commitment to providing exceptional service.
• Proficient in MS Office Suite and CRM applications.
• Ability to work independently and as part of a team.
• Valid driver's license and ability to drive a company vehicle, including towing a trailer.
• Willingness to travel extensively (50% or more) and work irregular hours.

Cold Jet is an innovative, energetic company that prides itself in the design, production, and sales of world-class, state-of-the-art dry ice technology. Cold Jet is managed by a knowledgeable and experienced team of dynamic and dedicated professionals, working towards a clear vision. Through their leadership, individuals and teams achieve challenging and focused goals, fostering personal achievement and loyalty to a company that values a job well done.By recruiting, hiring, training and retaining the most talented professionals, we continue to build our legacy of innovation and excellence. Learn more about our culture at careers.coldjet.com