Customer Service Coordinator - Trade Office Operations

Doug Anderson Plumbing And HeatingBillerica, MA

$28 - $28 / hour

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Overview

Remote

On-site

Compensation

$28-$28/hour

Job Description

About Doug Anderson Plumbing and Heating:We are a thriving local company grounded in integrity, dependability, and a strong sense of community. Our focus is on providing top-notch plumbing and heating services while ensuring outstanding customer experiences. Our growth stems from our dedication to customer satisfaction, the well-being of our employees, and building lasting relationships. We encourage open communication, promote continuous improvement, and cultivate a workplace culture where every individual's contributions are appreciated.POSITION DETAILS:Role: Full-time Customer Service Coordinator, Trade Office OperationsLocation: Billerica, MAPay: Earn up to $28 per hour

Schedule: 8 am-5 pm, Monday through FridayWHAT YOU'LL BE DOING:In this Customer Service Coordinator, Trade Office Operations role, you manage customer communications, scheduling, and follow-ups, ensuring our schedule remains full and that every customer receives excellent service from initial contact through follow-up. You handle incoming leads from various platforms, including Google, Thumbtack, and phone inquiries, responding promptly to book service appointments. As you answer inbound calls and schedule appointments using ServiceTitan, you also make confirmation calls for the next day's sessions. You proactively connect with existing customers, guide them through maintenance plans, and emphasize the value of these services, while maintaining precise customer records and job details. With multiple communication channels to monitor, you stay organized and on top of follow-ups independently and assist with general administrative tasks as needed.QUALIFICATIONS:Professional phone skills

Strong oral and written communication skills

Excellent customer service skills

Comfortable booking and rebooking appointments, and guiding customers through decisions

Ability to multitask and stay organized in a fast-paced environment

Confidence using scheduling and office software (ServiceTitan experience is a plus)Self-motivated with strong follow-throughMust have plumbing/heating/AC office work experience, NO MEDICAL or DENTAL backgroundHERE'S WHAT WE OFFER:HealthDentalVacation time

TrainingsSmall company events

Steady hours

Supportive management

Company-provided gear

Sounds like the perfect opportunity for you? Don't hesitate-apply today to become our Customer Service Coordinator, Trade Office Operations with our initial application! Join us at Doug Anderson Plumbing and Heating, where your contributions matter, and grow your career in a supportive environment.

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FAQs About Customer Service Coordinator - Trade Office Operations Jobs at Doug Anderson Plumbing And Heating

What is the work location for this position at Doug Anderson Plumbing And Heating?

This job at Doug Anderson Plumbing And Heating is located in Billerica, MA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Doug Anderson Plumbing And Heating?

Candidates can expect a pay range of $28–$28 per hour for this role.

What employment applies to this position at Doug Anderson Plumbing And Heating?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Doug Anderson Plumbing And Heating?

You can apply for this role at Doug Anderson Plumbing And Heating either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.