Customer Service Coordinator

Job Family Group:

Supply Chain

Are you ready to do something remarkable? Ready to collaborate with an incredible team to solve problems that improve people's lives? Meet Ingevity.

At Ingevity, we develop innovations that purify, protect and enhance the world around us. Our products enable oil to flow better, crops to grow fuller, roads to last longer and ensure that the air we all breathe is cleaner.

Our people come from all different backgrounds and help reimagine new possibilities daily. We understand there is no challenge too big and no contribution too small. We seek out new ideas for tackling complex problems and celebrate achieving the improbable. We value each person's unique talents and synergize them to create meaningful impact and sustainable solutions for our customers and our world.

Bold. Energetic. Ingenious. Genuine. If these qualities describe you, we'd love for you to join Ingevity!

Position Overview:

Within the Customer Service team, you will be responsible for handling customer enquiries and managing orders through our SAP system. You will manage orders through to completion, liaising with our commercial team, planners and logistics teams to ensure we meet our customers' needs. In this fast-paced environment, collaboration with all stakeholders is critical to ensuring we are first with communication and meet customers' expectations.

Here's how you will impact Ingevity:

The following responsibilities are associated with this job role but are not limited to:

• You will be the voice of the customer championing every component of customer excellence.
• Build strong customer relationships.
• First point of contact for customer enquires via email and telephone.
• Manage end-to-end order processing through the order management tool ESKER and SAP system in line with SLA.
• Maintain accurate data across systems.
• Communicate effectively with internal and external logistics teams.
• Work collaboratively with our regional sales team and the wider global supply chain to meet customer needs and achieve customer excellence.
• Attend customer meetings when required.
• Customer complaints/returns - raise complaints through our complaints system in timely manner supporting with root cause analysis investigation and corrective action.
• Monitor customer service general inbox
• Communicate with commercial team on customers' requirements and needs for improvement.

Here is what you'll need to succeed in this role:

Experience

• Minimum 5 years previous work experience in a similar customer facing role (essential).
• English language skills, written and oral (essential).
• Proficient in Spanish and Portuguese (reading, writing and verbal) (desirable).
• Experience in working with SAP (desirable).
• Experience with CRM tools such as Sales Force (desirable).
• Experience in handling export orders/Import orders UK-Americas (desirable).
• USMCA basic understanding (desirable).
• Excellent problem-solving skills.
• Excellent time management and organizational skills.
• Ability to work as part of a team.
• Lean six sigma trained (desirable).
• Proficiency in Microsoft Office (essential).

Please note: This is not a position that Ingevity will consider for employment sponsorship. This means that Ingevity will not sponsor in any NIV category (including TN, E-3, H-1B, O-1) or submit the position in the H-1B Registration.

Ingevity is a company made up of extraordinary people of every race, religion and background, all worthy of the same dignity. Our differences are one of our great strengths. Join us in building a culture of increasing diversity and respect - a culture where everyone belongs.

Ingevity is an Equal Opportunity Employer, Minorities/Women/Veterans/Disabled.

Recruiting Agencies: Ingevity does not accept unsolicited resumes and therefore, will not be responsible for any fees associated with unsolicited resumes.