Customer Service Coordinator

Talon Hiring SolutionsSylacauga, AL

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Health & Wellness Programs

Job Description

Talon Hiring Solutions has a client in the Sylacauga, AL area that is looking for a Customer Service Coordinator that is responsible for ensuring customer satisfaction by monitoring order flow, resolving customer issues, and coordinating communication between customers and internal teams. This role tracks order status, expedites urgent shipments, and provides timely updates to ensure accurate and on-time fulfillment. The ideal candidate is organized, proactive, and thrives in a fast-paced manufacturing environment.

What you will do:

Respond to customer inquiries via phone and email, providing timely updates on orders and deliveries
Create and manage tickets to track, monitor, and resolve customer issues
Communicate order delays, discrepancies, and customer concerns to Sales, Operations, and Quality teams
Provide proactive updates on order status, delays, and shipping information
Collaborate with Sales, Operations, and Purchasing departments to resolve order-related issues
Monitor open orders and follow up on scheduling, production, shipping, and delivery timelines
Track late and high-priority orders and communicate status updates to the Sales Team
Prioritize urgent orders and assist in expediting critical shipments
Resolve order discrepancies while maintaining accurate records of communications and changes
Support order entry, updates, and maintenance for Sales and Customer Service teams
Follow all company Health, Safety, and Quality Assurance policies and procedures
Report injuries, accidents, near misses, or unsafe conditions immediately to a Supervisor or Manager

What you will bring:

High school diploma or GED required; associate degree preferred
2+ years of customer service, inside sales, order management, or related experience
Excellent customer service and communication skills
Strong organizational and problem-solving abilities
Ability to manage multiple priorities in a fast-paced environment
Proficiency with ERP/CRM systems and Microsoft Office Suite
Epicor experience is a plus

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FAQs About Customer Service Coordinator Jobs at Talon Hiring Solutions

What is the work location for this position at Talon Hiring Solutions?

This job at Talon Hiring Solutions is located in Sylacauga, AL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Talon Hiring Solutions?

Employer has not shared pay details for this role.

What employment applies to this position at Talon Hiring Solutions?

Talon Hiring Solutions lists this role as a Full-time position.

What experience level is required for this role at Talon Hiring Solutions?

Talon Hiring Solutions is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Talon Hiring Solutions for this role?

Talon Hiring Solutions offers Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Talon Hiring Solutions?

You can apply for this role at Talon Hiring Solutions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.