Customer Service Department Manager

Von MaurFargo, ND

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Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Benefits

Career Development

401k Matching/Retirement Savings

Job Description

As a Customer Service Department Manager, you are an effective problem solver and oversee the communication hub of the store. You manage a variety of key services that support associates and make a lasting impression on customers.

WHAT YOU'LL DO:

Motivate associates to deliver excellent customer service - train, coach and lead by exampleExecute all duties of a customer service associate and ensure department duties are completed accurately and timelyDevelop service counter associate's skillsAssess associate performance and provide feedback to improve the quality of customer service and Von Maur store servicesDevelop and implement solutions to solve customer problems and department needsMonitors and supports store online order and pick up in store servicesBe available to work on-site during day, evening, and weekend shifts

WHAT YOU CAN EXPECT:We're committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.

Competitive wagesGenerous merchandise discountComprehensive benefits401(k) retirement planNo extended holiday hoursPromote from within philosophy - creates endless career opportunities!

ABOUT US:Von Maur's reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We're committed to being a great place to work, where you can take pride in your work and grow professionally.

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FAQs About Customer Service Department Manager Jobs at Von Maur

What is the work location for this position at Von Maur?

This job at Von Maur is located in Fargo, ND, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Von Maur?

Employer has not shared pay details for this role.

What employment applies to this position at Von Maur?

Von Maur lists this role as a Full-time position.

What experience level is required for this role at Von Maur?

Von Maur is looking for a candidate with "Director" experience level.

What benefits are offered by Von Maur for this role?

Von Maur offers following benefits: Career Development and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Von Maur?

You can apply for this role at Von Maur either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.