Customer Service Hotline Representative
Connective Business SolutionTallahassee, FL
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Overview
Schedule
Full-time
Career level
Entry-level
Job Description
General Characteristics
Responsible for responding to inquiries and providing information to customers calling into a service hotline. Records all customer contact information in a call log. Evaluates situation, determines appropriate response and escalates to designated specialist/resource for resolution of customer’s problem or complaint. Tracks issues escalated for resolution to ensure customer receives a timely response. Must have knowledge of the enterprise’s business/products and demonstrate strong customer focused skills.
Education: Associate’s or Bachelor’s Degree or technical institute degree/certificate in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.
Experience: 0 to 2 years of related work experience.
Complexity: Learner/entry level role. Provides customer hotline services of low to medium complexity. Functions, somewhat independently, under general direction of more senior customer service representatives, supervisors or managers. Generally follows documented procedures and checklists.
*Please note that this application is part of our candidate pool for future staffing needs under our contract with the State of Florida. Positions may not be available immediately, and job locations, assignments, and start dates may vary depending on agency requirements. By applying, you will be considered for current and upcoming opportunities, and we will reach out if a role that matches your skills and qualifications becomes available.*
Responsible for responding to inquiries and providing information to customers calling into a service hotline. Records all customer contact information in a call log. Evaluates situation, determines appropriate response and escalates to designated specialist/resource for resolution of customer’s problem or complaint. Tracks issues escalated for resolution to ensure customer receives a timely response. Must have knowledge of the enterprise’s business/products and demonstrate strong customer focused skills.
Education: Associate’s or Bachelor’s Degree or technical institute degree/certificate in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.
Experience: 0 to 2 years of related work experience.
Complexity: Learner/entry level role. Provides customer hotline services of low to medium complexity. Functions, somewhat independently, under general direction of more senior customer service representatives, supervisors or managers. Generally follows documented procedures and checklists.
*Please note that this application is part of our candidate pool for future staffing needs under our contract with the State of Florida. Positions may not be available immediately, and job locations, assignments, and start dates may vary depending on agency requirements. By applying, you will be considered for current and upcoming opportunities, and we will reach out if a role that matches your skills and qualifications becomes available.*
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FAQs About Customer Service Hotline Representative Jobs at Connective Business Solution
What is the work location for this position at Connective Business Solution?
This job at Connective Business Solution is located in Tallahassee, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Connective Business Solution?
Employer has not shared pay details for this role.
What employment applies to this position at Connective Business Solution?
Connective Business Solution lists this role as a Full-time position.
What experience level is required for this role at Connective Business Solution?
Connective Business Solution is looking for a candidate with "Entry-level" experience level.
What is the process to apply for this position at Connective Business Solution?
You can apply for this role at Connective Business Solution either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.