Customer Service I

Job Opportunity in Salt Lake City, UT

Join our Medical Devices team in Salt Lake City, UT, where we design, manufacture, and distribute industry-leading enteral feeding and infusion pumps. These advanced systems enhance patient safety, optimize performance, and ultimately save lives. We are seeking an entry-level customer service professional to contribute to our dynamic and collaborative team.

Job Responsibilities

• Assist customers via email with questions, service requests, order placements, accounting needs, and product support.
• Process customer orders and requests for product repair into an ERP/order entry system.
• Generate and transmit order confirmations, managing customer expectations regarding delivery timelines.
• Support and initiate the pricing dispute process.
• Process product replacement orders, provide shipping labels, and coordinate the return/replacement of items promptly.
• Support, address, research, and escalate customer issues as needed; respond to inquiries/requests, report urgent complaints, investigate disputes, and provide warranty info.
• Provide additional support to customer service and sales colleagues as needed, assisting with projects, reporting, and any customer-related issues.

Qualifications

• High School Diploma or equivalency (GED) required.
• Related experience and/or training in customer service, call center, or similar role preferred.
• Basic computer/technical skills with demonstrated competencies in Microsoft Office applications.
• Ability to work independently or as part of a team.

Benefits and Rewards

• Financial Rewards: Competitive compensation package, annual profit sharing, matching 401k, Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts.
• Work/Life Balance: Flexible paid time off, holidays, parental leave program, and relocation assistance.
• Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, and Employee Assistance Plan (EAP).
• Professional Skills Development: Tuition assistance, mentorship and coaching opportunities, leadership development, and other personal growth programs.
• Collaborative and Welcoming Workplace: Inclusive culture rooted in our values, enhanced by Employee Resource Groups, and team-building activities.

This role prefers a customer service professional with a demonstrated ability to provide meaningful support compassionately to both external and internal customers. You will work independently but also as part of a cross-functional team that plays a vital role in our organization. If you believe you have the skills and background required to thrive in this role, please apply today for immediate consideration.

Schedule: 9/80 rotational Fridays off. Shift: Monday-Thursday 6:30AM – 4:00PM Utah time, Every other Friday 7:30AM – 4:00PM.

Note: This is a 6-month assignment with the potential to be extended longer. All training is in person until the candidate is fully trained and onboarded. We anticipate a minimum of 6 months fully on-site.