Customer Service II

Duration:  05 months contractJob description:• Monitors and addresses telephone calls through ACPRU clinical subject recruitment call system.• Pre-screen potential subjects using approved recruitment questionnaire and discuss previous medical history per subject.• Assigning subject number E-source including entering demographics and medical history information.• Responsible for performing duties to ensure studies conducted at the ACPRU are filled with qualified clinical trial subjects.• Responsible for timeliness of follow-up calls for each subject including overview of study objectives with inclusion/exclusion criteria, length of trial, number of outpatient visits, missed screening appointment, check-in reminders call, screening cancellations within 24 hours.• Ensure response to and assignment of all inbound, outbound, email and text messages within 24 hours.• Assist in identifying future ACPRU needs and identify new strategies to recruit trial subjects based on previous database use and trial enrollment.Call Center average quarterly of calls is between 4-5k volumeQualifications:- Phone center experience (must have). Someone used to call volume and processing calls will be ideal candidate- Associate's degree or higher- Basic medical knowledgeAbout US Tech Solutions:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.