Customer Service Inventory Analyst

Why Patients Need You

Our dedicated manufacturing logistics and supply team ensures that customers and patients receive the essential medicines they require precisely when they need them. By embracing challenges, envisioning new possibilities, and taking decisive action, you will contribute to delivering medicines to the world with greater speed and efficiency. Join us in our mission to make a tangible difference in patients' lives by overcoming obstacles and pushing the boundaries of what is achievable.

What You Will Achieve

In this role, you will:

• Support day-to-day Sales Order Management activities. This role plays a critical role in ensuring appropriate amounts of inventory are shipped to optimize the availability of Pfizer products and ensure the integrity of quarterly revenue.  The role is responsible for wholesaler order and inventory management across hundreds of NDCs in the U.S. market. This role works with internal stakeholders to execute developed strategies by leveraging Pfizer’s systems, including SAP, BI/BOBJ and Insight.  This role will work closely with Supply Planning, Deployment, Distribution, Customer Service, Brand Management, and SAP/BI/BT to help minimize the impact on customers/patients from any supply constrained product.  The position requires self-direction and the ability to apply complex business rules to achieve business objectives and compliance with internal controls.

• Perform detailed reviews of major wholesalers’ purchase orders to ensure appropriate quantities are shipped. Recommend decreased order quantities to ensure alignment of underlying demand and negotiate acceptance of all quantity changes with customers.

• Proactively identify significant changes in market demand and work with the Portfolio team and Supply Chain Management to determine how to manage the event.

• Perform ongoing master data maintenance activities required for effective order management, DSA execution and compliance, and reporting accuracy. Provides back up support for all material master updates assigned to Trade Operations.

• Coordinates activities across stakeholders to effectively manage products in short supply.  Executes strategies by leveraging tools in SAP and Insight, including Allocation, Reserve, Drop Ship, and backorder releases for Pfizer Injectables.  Execute fair share allocations on backordered and short supply items to ensure equitable distribution to the Trade.

• Provides timely updates on product status to Customer Service colleagues, so they have the most accurate and up to date information from which to work and are able to minimize the impact on both our trading partners and ultimately the patients who depend on our products.

• Continuously monitors Pfizer’s inventory across multiple Logistic Centers (LC) for issues.  Develops plans of action, including updating SAP to ship from an alternate site/plant, in order to minimize backorders. 

• Manages Material Reservation, including Reserves for Government Contracting, Medical Reserve/High Interest products, and Backorder Allocation.  Distributes daily reporting for clear visibility throughout the organization.  Performs regular analysis to ensure quantities for Medical Reserve/High Interest materials are in line with most recent demand.

• Supports ad hoc operational reporting requests from management, Finance, and others.  Provides analysis to management on key drivers and trends behind operational reports (returns, order frequency, backorder metrics, etc.)

• Coordinates the execution of finished good material changeovers (moving from one finished goods number to another) as well as product discontinuations, including SAP master data updates and stakeholder notification.  In addition, responsible for responding to internal stakeholder’s requests for material selling status, date of discontinuation as well as last lot and expiration upon request. 

• Supports special projects as assigned including product launches, LOE events, and miscellaneous internal and external requests.

• Collaborates with management team to examine practices and procedures as part of a continuous business improvement effort. Trains and mentors Customer Service team members on SAP, BI/BOBJ reporting, and Excel analysis.

• Works with the SAP team and management to research, troubleshoot and provide resolution on allocation issues, inventory discrepancies, material status issues, and logistic open orders. 

• Supports Sarbanes Oxley by adhering to the internal controls.

• Maintain and demonstrate a working knowledge of products, Pfizer Terms of Sale, SAP and Customer Service processes and procedures.

Qualifications

Must-Have

• Applicant must have a bachelor's degree with at least 2 years of experience; OR a master's degree with more than 0+ years of experience; OR an associate's degree with 6 years of experience; OR a high school diploma (or equivalent) and 8 years of relevant experience

• Strong Inventory Management experience and Trade Support working with Large Wholesalers, Distributors.

• Previous experience in the Pharma industry

• Proficiency in System Application and Products knowledge

• Excellent communication skills and a high level of English proficiency

• Good command of MS Office, particularly Outlook and Excel

Nice-to-Have

• Strong analytical and problem-solving skills

• Ability to work effectively in a team environment

• Excellent organizational and time management skills

• Strong attention to detail

• Ability to handle multiple tasks and prioritize effectively

• Strong interpersonal skills and the ability to build relationships with stakeholders

• Proactive and self-motivated with a commitment to continuous improvement

PHYSICAL/MENTAL REQUIREMENTS

• Sitting for long periods

• Working on computer for long periods

• Communicating with customers via telephone and computer

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• Responsible for problem escalation for after hour program

• Light travel

Work Location Assignment: Hybrid

Other Job Details

• Additional Location Information: N/A

• Eligible for Relocation Package – NO

PHYSICAL/MENTAL REQUIREMENTS

· Sitting for long periods

· Working on computer for long periods

· Communicating with customers via telephone and computer

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

· Light travel

· Troubleshooting issues for After Hours Support

Work Location Assignment: Hybrid

The annual base salary for this position ranges from $79,400.00 to $132,400.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 7.5% of the base salary. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

Logistics & Supply Chain Mgmt