Customer Service/Logistics Coordinator

Description

Tramec, LLC is currently looking to add a Customer Service/Logistics Coordinator to our team lineup!

WHY YOU'LL LOVE WORKING HERE: Along with competitive pay, we offer a comprehensive benefits package that supports your health, finances, and work-life balance, including:

• Medical & prescription coverage, including a high-cost specialty drug program (potential for $0 cost)
• Surgery & imaging program (potential for $0 cost)
• Dental and vision insurance
• Company-paid life insurance
• Company-matched 401(k)
• Paid vacation and 10 paid holidays (including your birthday)
• On-demand pay (any day can be payday)
• $2000 perfect attendance bonus
• $500 employee referral bonus
• $500 wellness visit drawing
• Gym membership credit
• Short- and long-term disability
• Tuition reimbursement and internal training opportunities
• Plus much more!

Tramec is looking for a Customer Service/Logistics Coordinator for our Johnson Welded Products location in Urbana, OH. This role will manage the full order cycle, ensuring manufactured goods are efficiently shipped to customers while delivering exceptional service. Core duties include order processing, inventory tracking, carrier coordination, and resolving shipping delays.

Core Responsibilities

• Support point of contact for clients. Manage inbound orders, process quotes, handle inquiries, and proactively update customers on shipping status and delivery dates.
• Coordinate domestic and international shipments via LTL, truckload, or air. Select optimal freight carriers, generate bills of lading (BOL), prepare shipping documents, and work with Tramec Logistics Department.
• Track finished goods and raw materials. Reconcile inventory discrepancies and ensure stock levels meet customer demand.
• Work directly with the plant floor, warehouse staff, and procurement to align manufacturing schedules with customer delivery requirements and expedite urgent orders.
• Investigate and resolve shipping damages, routing inefficiencies, or manufacturing delays to maintain high customer satisfaction.
• Respond to and handle incoming customer calls and email correspondence, providing prompt and professional support.
• Track purchase orders, ensure timely shipping, and communicate with warehousing, production teams and customers.
• Enter and manage data within the ERP system (Plex) and EDI orders.
• Process customer orders and maintain all required digital and physical documentation.
• Maintain organized records of correspondence, quotations, and purchase orders.
• Communicate customer feedback to appropriate internal teams.
• Ensure compliance with the company's Quality Management System and customer requirements.
• Other duties as assigned.

Requirements

Education

• Minimum: High School diploma or GED.
• Preferred: An Associate's or Bachelor's degree in Business Administration, Logistics, or Supply Chain Management.

Experience

• General: 1 to 3 years of hands-on experience in customer service or supply chain in manufacturing environment
• Software: High-level proficiency in Microsoft Excel, EDI, and ERP/MRP Plex preferred
• Tracking & Documentation: The ability to perform "check calls," trace shipments, and audit freight paperwork accurately.
• Communication: Exceptional verbal and written skills to deal with external and internal customers and vendors
• Problem-Solving: The ability to multitask, manage time-critical shipments, and adapt to ambiguity

Tramec is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, veteran status, or any other protected characteristic as defined by applicable law.