Customer Service Manager

Aiello Home ServicesWindsor Locks, CT

$60,000 - $75,000 / year

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Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Compensation

$60,000-$75,000/year

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Who We Are

Our growth never stops because we bring together top talent, and our customers notice the difference. With deep roots in Connecticut, our trucks and ads are a familiar sight. But what truly sets us apart is the experience of being on this team. If you’re searching for a rewarding career, your journey starts here.

Competitive Pay - $60,000-$75,000
Medical/Dental/Vision Insurance - We cover 78% of your cost!
401k
PAID TRAINING

Core Values

At Aiello, the customer is always our top priority. Five-star service starts with our Call Center and carries through to our technicians, who make sure every customer is thrilled before we finish. Integrity, competence, and objectivity are our guiding stars, and our team shines bright.

The Big Task

Guide a dynamic team of Customer Service Reps, helping them excel at fielding calls and reaching ambitious call and sales targets.

Coach and empower your team to turn every call into a booked service appointment.
Craft and polish engaging call scripts that inspire more customers to book appointments.
Become an expert in the market, truly understand what customers need, and discover the most effective ways to connect with them.
Monitor staff performance, review recorded calls, and advise them on how to increase sales.
Build a coaching platform that is both cost-effective and delivers measurable results.
Help employees see the real difference they make in our company’s success.
Make sure our team is always ready to meet business needs and handle busy periods with ease.

Desired Skills and Experience

Inspire personal and professional growth in team members.
Bring a passion for delivering customer satisfaction that goes above and beyond.
Motivate your team to reach and exceed every business goal.
Thrive in a fast-paced, goal-driven environment as a detail-oriented multitasker who communicates with confidence and clarity.
Be proficient in using a computer and Microsoft Office applications (Excel, Word & PowerPoint).

Aiello Home Services is an Equal Opportunity Employer. AA/EOE.

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FAQs About Customer Service Manager Jobs at Aiello Home Services

What is the work location for this position at Aiello Home Services?

This job at Aiello Home Services is located in Windsor Locks, CT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Aiello Home Services?

Candidates can expect a pay range of $60,000 and $75,000 per year.

What employment applies to this position at Aiello Home Services?

Aiello Home Services lists this role as a Full-time position.

What experience level is required for this role at Aiello Home Services?

Aiello Home Services is looking for a candidate with "Director" experience level.

What benefits are offered by Aiello Home Services for this role?

Aiello Home Services offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Career Development, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Aiello Home Services?

You can apply for this role at Aiello Home Services either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.