Customer Service Manager

Gatan is the world's leading manufacturer of instrumentation and software used to enhance and extend the operation and performance of electron microscopes. The Gatan name is recognized and respected throughout the worldwide scientific community and has been synonymous with high quality products and the industry's leading technology.

ESSENTIAL SKILLS AND RESPONSIBILITES:

• Management of customer service activities in a technical environment.
• Answer direct customer service issues via email, phone and support ticket.
• Logging, documenting, assigning, tracking and following up on customer calls.
• Assists in house service shipping high priority parts to the field.
• Assist is shipping field service special needed tools to site.
• Creating and sending quotes for spares, and consumables.
• Communicating with service-sales team to resolve customer issues.
• Preparing service report paperwork for invoice.
• Managing the Service backlog to close. Open un-invoiced orders.
• Performing general administrative tasks such as data entry, report processing filing,
• Assist in scheduling FSE's as needed.
• Tracking and scheduling routine maintenance visits.
• Other duties as assigned.

QUALIFICATIONS:

• 5 years of customer service experience in a technical environment.
• Proficient in CRM software. I.E. Salesforce.
• Proficient with MS Office
• Must be detail oriented.
• Strong interpersonal skills, including the ability to build and maintain client relationships.
• Must be able to think independently and solve difficult problems.
• Personnel management.

PREFERRED QUALIFICATIONS:

• Bachelor's degree in business or related field.
• Prior customer service experience in a service support environment.
• Experience implementing SOP's and making improvements in a global organization.

Compensation

Employee Type: Salaried

Salary Minimum: $70,000

Salary Maximum: $100,000

Incentive: No

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

For more information on AMETEK's competitive benefits, please click here.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers' most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.

Nearest Major Market: Pittsburgh