Customer Service Manager, Construction

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Description

COMPANY OVERVIEW

Artisan Design Group (ADG), a Lowe's company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end to end design, procurement and installation services for flooring, cabinets, countertops and a growing portfolio of interior products.

Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe's Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service and local expertise. that make their teams valued partners nationwide.

JOB SUMMARY

The Customer Service Manager plays a critical role in overseeing the day-to-day customer service and project support operations for our countertop installation business. This position works closely with builders, homeowners, vendors, field teams, installers, and internal operations staff to ensure projects move efficiently from scheduling through completion. Success in this role means customer concerns are resolved quickly, installation schedules remain organized and accurate, service issues are handled proactively, and communication between all parties is timely and professional. This role combines hands-on customer service coordination with operational oversight and team leadership in a fast-paced construction environment.

Requirements

What You'll Do:

• Lead the day-to-day customer service and scheduling workflow
• Support installation coordination and service issue resolution
• Partner with builders, installers, and operations teams to keep projects moving
• Help resolve customer concerns and scheduling challenges quickly
• Support and coach CSR team members
• Improve communication, organization, and operational efficiency

What We're Looking For:

• Experience in customer service, scheduling, operations, or project coordination
• Construction, cabinetry, flooring, countertops, or installation industry experience preferred
• Strong communication and organizational skills
• Ability to multitask and problem-solve in a fast-paced environment
• Leadership or supervisory experience is a plus
• Granite or countertop experience is helpful, but we are willing to train the right person

PHYSICAL DEMANDS

The physical demands described below are representative of those required to successfully perform the essential functions of this position.

• Stationary Position: Ability to remain in a stationary position (sitting or standing) for up to 75% of the workday.
• Mobility: Frequently required to move throughout the office, showroom, warehouse, or job site to access materials, files, or personnel.
• Manual Dexterity: Frequently operates a computer and other office equipment.
• Communication: Ability to effectively communicate and exchange accurate information with customers, vendors, field personnel, and team members in busy environments.
• Lifting/Carrying: Occasionally lifts and/or moves items weighing up to 20 pounds.

WORK ENVIRONMENT

The work environment characteristics described below are representative of those encountered while performing the essential functions of this position.

• Office/Design Center: Professional office environment with moderate noise levels and frequent interaction with customers, vendors, and internal departments.
• Warehouse/Facility: May occasionally enter warehouse or production areas with exposure to moving materials and operational activity.
• Job Site/Field: Occasional exposure to residential construction sites and active installation environments.

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Paid Time Off
• 401(k) Plan with Company Matching

ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email accommodations@adgus.net. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.

Salary Description

65k-75k