Customer Service Manager

Core Responsibilities:

Member of the Ogden Division leadership team representing Contracts & CS and Commercial ExcellenceOwnership of Commercial Excellence operating system including contract review, new order entry, contract administration, contract negotiation, and RFQ/Quoting/Proposal activity through the product life cycleDevelop the skillsets and competencies of the Contracts & CS team to achieve to achieve its business goals and objectives for sustainable growthLead contract interpretation, discussion, and drafting and negotiation activity for all opportunities both new and legacy for the respective divisionPrepare weekly, monthly and quarterly reports for divisional and segment initiatives as required including orders and sales forecasting, quote activity and approvals, negotiation progress, etc. Generate and maintain customer satisfaction metrics for the respective divisionReview POs, contracts, LTA (long term agreement) documents for new orders and issue discrepancy letters to customers for any items on PO's not meeting quote or agreementDisseminate contract requirements, deliverables, and terms and conditions to functional areasOversee the review and analysis of the Contract Administrator's daily activities including but not limited to customer schedule changes to understand impact to sales plan and operations; coordinate and submit any pricing changes required by customer changesOversee initiatives to meet all federal statutory and regulatory requirements and Barnes policies regarding export compliance and federal acquisitions. Ensure small business plans and reporting is completed as requiredServe as Division Export Compliance Administrator (DECA). Administer all export activity (both Defense and Commercial) to include: training, shipping, contract review, license and agreement preparation and submittal and, foreign visitor screening and employment plans. Ensure that any export compliance issues are addressed during the quoting process to customersCoordinate with Division management and operations personnel on the execution of monthly sales plan and its impact on customer requirementsOwn backlog validity and integrity in compliance with SEC and BGI policy and guidelines. Conduct analysis of backlog to ensure that configuration changes are handled timely and accurately to reflect the actual backlogCompile data to capture outstanding monies from customers when termination occurs in conjunction with the Sales and Division Manager's termination negotiations

Qualifications/Education Requirements:

Three (3) plus years of supervisory experience is a must with team-oriented leadership skills with previousFive (5) plus years of experience in contract management and negotiation related position, preferably in an Aerospace environmentContracts experience with commercial, international and direct and indirect government contracts.Strong analytical ability with excellent attention to detail, follow-up and organizational skillsImpeccable integrity; superior communication and interpersonal skills; ability to effectively tailor messaging with and for all levels of the organization.Familiarity of lean process management to enable continuous improvementUnderstanding of bid and contract language and standard proceduresS. degree in related business or technical discipline. Master's degree preferred.