Customer Service Manager - State Farm Agent Team Member
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Overview
Schedule
Flexible-schedule
Full-time
Career level
Director
Compensation
$60,000-$90,000/year
Benefits
Health Insurance
Paid Vacation
Career Development
Job Description
Responsive recruiter
Replies within 24 hours
Benefits:
- Gym stipend
- Birthday off
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
- 401(k) matching
ABOUT OUR AGENCY:Our State Farm agency has proudly served the Grovetown and Barnwell communities for more than 13 years. We’re a high-performing team of 10 and growing quickly, with plans to expand to 14 team members. We’re looking for people who want more than just a job - individuals who are excited to grow, contribute, and build a meaningful career.
Before becoming a State Farm agent, I served as a college pastor. That experience helped shape the culture of our office today. We believe strongly in investing in people, developing their strengths, and creating a clear path for each team member to succeed and reach their full potential.
For our team, we offer PTO, your birthday off, half-day Wednesdays, a monthly gym stipend, a monthly health stipend, and a 401(k) with company match, along with a supportive and growth-focused environment where development is a priority.
Our culture is fast-paced, encouraging, and built around helping each other improve. We’re looking for coachable, hardworking, and reliable team players who move quickly, embrace feedback, and believe they still have more potential to unlock. If you’re motivated to grow and want to be part of a team that pushes each other to be great, this could be the right fit for you.
ROLE DESCRIPTION:
As a Customer Service Manager- State Farm Agent Team Member with B.J. Jordan- State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, management skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal management-focused and proactive team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES:
- Oversee the agency team and daily operations.
- Develop and implement office policies and procedures.
- Handle escalated customer complaints and issues.
- Monitor agency workflows and help maintain operational efficiency.
- Assist with sales conversations, policy changes, and cross-selling when appropriate.
QUALIFICATIONS:
- Prior management or leadership experience required.
- Strong organizational and problem-solving skills.
- Excellent written and verbal communication.
- Ability to work independently and manage multiple priorities.
- Prior sales experience required.
- Must be comfortable with some travel.
Compensation: $60,000.00 - $90,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Grovetown, GA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Customer Service Manager - State Farm Agent Team Member Jobs at B.J. Jordan
What is the work location for this position at B.J. Jordan?
This job at B.J. Jordan is located in Grovetown, Georgia, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at B.J. Jordan?
Candidates can expect a pay range of $60,000 and $90,000 per year.
What employment applies to this position at B.J. Jordan?
B.J. Jordan lists this position under the following employment categories:
- Flexible-schedule
- Full-time
What experience level is required for this role at B.J. Jordan?
B.J. Jordan is looking for a candidate with "Director" experience level.
What benefits are offered by B.J. Jordan for this role?
B.J. Jordan offers following benefits: Health Insurance, Paid Vacation, Career Development, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at B.J. Jordan?
You can apply for this role at B.J. Jordan either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.