Customer Service Manager

Cognier IncTacoma, WA

Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.¹

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

Overview

Schedule

Full-time

Career level

Director

Remote

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Cognier Inc is seeking a highly motivated and experienced Customer Service Manager to join our dynamic team. In this key leadership role, you will be responsible for overseeing the customer service department to ensure outstanding service delivery and customer satisfaction. You will lead a team of customer service representatives, implementing best practices, training programs, and performance metrics to drive continuous improvement. The ideal candidate will have a strong background in customer service management, excellent communication skills, and a passion for creating a positive customer experience. At Cognier Inc, we value innovation, teamwork, and dedication, and we are looking for a leader who can inspire and motivate the customer service team to exceed expectations. This role will also involve collaborating closely with other departments such as sales, marketing, and product development to ensure customer feedback is integrated into business strategies. If you thrive in a fast-paced environment and are committed to delivering exceptional service, this opportunity is perfect for you to make a significant impact on our company’s success and our customers’ satisfaction.

Responsibilities

Lead and manage the customer service team to achieve departmental goals and objectives.
Develop and implement customer service policies, procedures, and standards.
Monitor and evaluate team performance to ensure high levels of customer satisfaction.
Provide training and professional development opportunities for customer service staff.
Handle escalated customer inquiries and resolve complex issues promptly.
Collaborate with other departments to enhance the overall customer experience.
Analyze customer feedback and data to identify trends and areas for improvement.
Prepare regular reports on customer service performance and initiatives.

Requirements

Proven experience as a Customer Service Manager or similar leadership role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and conflict resolution skills.
Ability to lead, motivate, and develop a high-performing team.
Experience with customer service software and CRM systems.
High level of organizational and time-management skills.
Bachelor’s degree in Business Administration, Management, or related field preferred.
Ability to analyze data and generate actionable insights.

Benefits

Health Care Plan (Medical, Dental & Vision)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Work From Home
Wellness Resources

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually

FAQs About Customer Service Manager Jobs at Cognier Inc

What is the work location for this position at Cognier Inc?

This job at Cognier Inc is located in Tacoma, WA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Cognier Inc?

Employer has not shared pay details for this role.

What employment applies to this position at Cognier Inc?

Cognier Inc lists this role as a Full-time position.

What experience level is required for this role at Cognier Inc?

Cognier Inc is looking for a candidate with "Director" experience level.

Does Cognier Inc allow remote work for this role?

Yes, this position at Cognier Inc supports remote work, giving candidates the flexibility to work outside the primary office location.

What benefits are offered by Cognier Inc for this role?

Cognier Inc offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, and Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Cognier Inc?

You can apply for this role at Cognier Inc either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.