Customer Service Manager

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

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The Customer Service Manager will be responsible for managing the account representative, customer service representatives/ inside sales and administration teams to achieve maximum productivity and profitability. This will be done by improving communications, both internally and externally, motivating the current workforce by exercising professionalism, providing a safe work environment for employees and by providing superior service to our customers.

JOB RESPONSIBILITIES:

• Assist with cycle counting and inventory reconciliation
• Review open purchase orders, expedite material, and audit procurement cards
• Work with Branch Manager to deliver financial results (i.e. revenue, margin and return on capital employed)
• Work with Branch Manager to develop and initiate a strategy to increase market share (i.e. new products, existing and non-existing business)
• Support the account representatives and inside sales representatives in soliciting customers and growing market share
• Improve customer relationships with both an emphasis in and focus on excellent customer service
• Manage the account representative, inside sales and administration teams
• Perform warehouse and/or driver duties, when required

JOB REQUIREMENTS:

• High School diploma or equivalent
• Relevant business experience (drilling, oil and gas production, electrical and/or pipeline)
• Product knowledge in the oil and gas industry
• Employee relations and/or development experience, preferably in the oil & gas industry
• Written and oral communication skills, both internal and external
• Computer skills (Microsoft Office - Excel and Word)
• Follow established guidelines, policies, and procedures
• Must be able to physically lift up to 50 pounds.
• Must have current, valid driver's license and acceptable driving record at all times.
• Work closely with other departments or business units and directly with customers
• Possess integrity and a dedication to results
• Analytical skills, objectivity and organizational skills
• Management experience

BENEFITS:

• Competitive Salary + bonus
• 401(k)/ Retirement savings
• Comprehensive Benefits (medical, dental, vision, life and disability coverage)
• Career growth
• Friendly work environment
• Paid vacation/holidays