Customer Service Manager

Ecosystems - ProOutdoor - Quality Irrigation - Hydro Tech IrrigationLake St Louis, MO

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Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Customer Service ManagerLocation: Lake St. Louis, MO (On-site)Employment Type: Full-Time, Non-Exempt

Position Overview

We are seeking a proactive and detail-oriented Customer Service Manager to lead and support our customer service team in Lake St. Louis. This is an exciting opportunity for someone who thrives in a fast-paced, people-focused environment and is passionate about enhancing the customer experience. You'll be responsible for overseeing daily operations, ensuring timely responses to customer needs, and fostering a team-oriented culture.

What We Offer

Comprehensive Benefits: Medical, dental, vision, and more

Retirement Savings: 401(k) with company match (if applicable)

Paid Time Off: Vacation, sick days, and holidays

Professional Development: Ongoing training and career growth

Supportive Team Culture: Join a collaborative environment focused on customer success

Key Responsibilities

Lead and manage the customer service team to ensure high-quality service and responsiveness

Schedule and coordinate customer service requests

Communicate clearly and efficiently with customers through phone, text, and email

Follow up on missed service payments as needed

Oversee and review technicians' daily schedules to ensure optimal coverage and efficiency

Track customer concerns and escalate unresolved issues appropriately

Maintain accurate customer records and notes in CRM systems

Collaborate with other departments to ensure service requests are fulfilled promptly

Uphold company values through professionalism, teamwork, and a positive attitude

Qualifications

Required:

2–3 years of customer service experience, preferably in a service-based industry

High School Diploma or GED

Strong communication and organizational skills

Proficient with Microsoft Office and scheduling tools

Ability to manage multiple priorities in a fast-paced environment

Positive, team-oriented mindset

Preferred:

Experience in the lawn care, irrigation, or landscaping industry

Familiarity with ServiceTitan or similar software

Schedule & Additional Requirements

Monday to Friday, 8:00 AM – 4:30 PM

Occasional Saturdays may be required

This position is on-site in Lake St. Louis, MO

Applicants must be authorized to work in the United States and be able to provide documentation to verify eligibility

Ready to Apply?

If you're passionate about providing top-tier service, enjoy working with a great team, and want to build a career with a company that values your contributions — apply today and let's grow together!

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Submit 10x as many applications with less effort than one manual application.

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