Customer Service Manager (Teller Manager)

First National Bank of WilliamsonFt Wright, KY

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Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Customer Service Manager

PositionSummary

Full time, Non-ExemptPay Grade: Grade 7

The Customer Service Manager leads branch operations by supervising teller staff, ensuring compliance with policies, and delivering exceptional customer experience. This role is responsible for managing daily cash operations, balancing accuracy and security, and upholding risk management and compliance standards within the branch. In addition to overseeing staffing, training, and performance development for tellers, the Customer Service Manager serves as a point of escalation for customer concerns and fosters a culture of service excellence. By combining strong leadership with operational expertise, this role ensures branch efficiency,strengthenscustomerrelationships andsupportsthebank’soverallgrowthandreputationinthecommunity.

MinimumQualifications

Associate’s degree in business, finance, or related field or equivalent experience.
3 years of supervisory experience
1yearofbankingexperience.
Knowledgeofbankingoperationsandcompliancestandards(preferred).

KeyResponsibilities

Supervise, train, and coach teller staff.
Conduct transactions and oversee daily branch operations, including balancing and compliance.
Implementandmonitorriskmanagement,security,andcashhandlingpolicies.
Resolve escalated customer service issues.
Support strategicserviceinitiativesand branchgoals
Follow all security, risk, and compliance protocols alongside bank policies and procedures.

Competencies

Strongleadershipandteam-buildingabilities.
Customer-focused mindset with problem-solving skills.
Excellentcommunicationandinterpersonalskills.
Abilitytomanagemultipleprioritieseffectively.
Highattentiontodetailandaccuracywithdemonstratedabilitytohandleconfidentialinformationresponsibly.

GeneralRequirements

Must be able to lift and carry up to 10 pounds.
Some travel to branch or offsite locations may be required.
Abilitytosit,stand,andoperateacomputerforextendedperiodsoftime.
Must complywithall bankpolicies,procedures,andregulatoryrequirements.
Maintainaprofessionalappearanceand demeanor.
Demonstrateconfidentiality,integrity,andsoundjudgmentinallinteractions.
Must be able to work evenings and weekends as business needs dictate.

COMPANY OVERVIEW

At First National Bank (FNB), we're more than just a place to work—we're a locally-owned community bank deeply invested in the success of our neighbors. Headquartered in Williamson, WV, we blend the tradition of a Hometown Community Bank with the convenience of modern services to help our clients take control of their finances. If you're passionate about making a real impact, we invite you to build your career with us.

BENEFIT PROGRAM

Featured benefits for full-time team members include:
Health, dental, and vision insurance
Life and disability insurance
Critical illness, accident, and hospital indemnity insurance
Pet insurance and pet discount program
401(k) plan
Generous paid time off policy
Generous holiday schedule

Equal Opportunity Employment

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the organizations comply with applicable state and local laws governing nondiscrimination in employment in every location in which it has operations. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and compensation.

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FAQs About Customer Service Manager (Teller Manager) Jobs at First National Bank of Williamson

What is the work location for this position at First National Bank of Williamson?

This job at First National Bank of Williamson is located in Ft Wright, KY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at First National Bank of Williamson?

Employer has not shared pay details for this role.

What employment applies to this position at First National Bank of Williamson?

First National Bank of Williamson lists this role as a Full-time position.

What experience level is required for this role at First National Bank of Williamson?

First National Bank of Williamson is looking for a candidate with "Director" experience level.

What benefits are offered by First National Bank of Williamson for this role?

First National Bank of Williamson offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Holidays, Paid Vacation, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at First National Bank of Williamson?

You can apply for this role at First National Bank of Williamson either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.