Customer Service Manager - Advanced Manufacturing - Hybrid NH
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Overview
Job Description
Customer Service ManagerOpportunity to lead customer service operations during an exciting phase. Hybrid Rochester, NH | Collaborative work environment.About Our ClientOur client is a privately operated advanced manufacturing organization specializing in highly engineered components and material solutions for customers operating in demanding industrial environments. The company serves a diverse customer base across transportation, aerospace, industrial processing, electrical infrastructure, medical, and other regulated markets where product reliability and performance are critical. Known for its technical expertise, collaborative culture, and customer-focused approach, the organization has built a strong reputation by solving complex application challenges rather than competing solely on price. Backed by significant investment and executing an aggressive growth strategy, the company is expanding both organically and through strategic acquisitions. This is an exciting opportunity to join a business that is investing in its people, systems, and long-term growth initiatives while maintaining a team-oriented culture.Job DescriptionCustomer Experience & Relationship ManagementLead day-to-day customer service operations while ensuring a high level of customer satisfaction across key accounts
Act as the voice of the customer internally, communicating demand changes, technical requirements, and business impacts to cross-functional teams
Take ownership of customer issues and drive timely resolution through collaboration with operations, sales, quality, and engineering team
Manage and mentor a team of customer service professionals
Monitor performance and provide coaching to ensure service excellence and adherence to company standards
Develop training initiatives and knowledge-sharing resources to support team growth
Maintain an organized workflow and establish priorities to meet customer expectations
Quoting, Pricing & Commercial SupportPrepare and manage quotations for custom-engineered products
Support pricing initiatives and customer communications related to commercial activity
Track quotation activity and follow up with customers regarding open opportunities
Partner with internal stakeholders to align pricing strategy with business objectives
Process Improvement & ReportingAnalyze customer service metrics and operational data to identify improvement opportunities
Develop reports and performance measurements to support management decision-makingAssist with system enhancements, process improvements, and customer service best practices
Support ERP/MRP and related business systems utilized within the organization
Work closely with sales, operations, engineering, quality, and leadership teams to support customer requirements
Help coordinate responses to changing customer demand and production prioritiesMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.The Successful ApplicantA successful Customer Service Manager should have:Proven experience in customer service, customer support, inside sales, account management, or order management within a manufacturing environment
Previous leadership or supervisory experience preferred
Strong customer-facing communication and relationship management skills
Experience resolving complex customer issues while maintaining professionalism and urgency
Knowledge of ERP, MRP, or similar business systems
Strong organizational, analytical, and problem-solving abilities
Ability to collaborate effectively across operations, engineering, quality, and commercial teams
Experience working with custom manufacturing, engineered products, industrial components, or technical solutions is highly preferred
What's on OfferCompetitive compensation package
Opportunity to join a growing manufacturing organization with significant investment backing
Collaborative and team-oriented culture with strong leadership support
Exposure to multiple functional areas of the business and executive leadership
Long-term career growth potential as the organization continues to expand
Comprehensive benefits package and professional development opportunities
If you're ready to take the next step in your career and make a meaningful impact in the advanced manufacturing industry, we encourage you to apply today!Contact Ava Poulopoulos Quote job ref JN-072026-7063161Job SummarySectorSalesSub SectorNew Business DevelopmentIndustryIndustrial / ManufacturingWhereNew HampshireContract TypePermanentConsultant NameAva PoulopoulosJob ReferenceJN-072026-7063161
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