Customer Service Manager

Oldcastle BuildingEnvelopeWarrenton, Missouri

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Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Benefits

Paid Holidays

Paid Vacation

Career Development

Job Description

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

What You’ll Get to Do

The Customer Service Manager leads the customer support team to deliver exceptional service and ensure customer satisfaction. This role involves developing service strategies, managing daily operations, resolving escalated issues and driving continuous improvement.

This role is perfect for an individual with leadership and team development abilities, detail-oriented with excellent communication skills. A vital member of the OBE team, this is an opportunity to build a career with an industry leader.

Job responsibilities include:

Manage employees by communicating job expectations, coaching, counseling, reviewing, and enforcing policies and procedures.
Handle escalated customer complaints and complex inquiries
Monitor KPI’s such as response time, resolution rate and customer satisfaction
Conduct training sessions and performance evaluations
Collaborate with various teams including sales and operations
Prepare reports for senior leadership on service metrics and trends

What We Are Looking For

5+ years of experience in customer service, with 2+ years in leadership role
Proficiency in CRM platforms and support software
Experience in data analysis and performance tracking
Ability to win respect and influence at all levels of the organization and stakeholders

What OBE Offers You

Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
Work-life balance – PTO and holidays, including floating holidays you can choose
Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
Training – We will equip you with the knowledge and skills you need to succeed

OBE Privacy Policy

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.

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FAQs About Customer Service Manager Jobs at Oldcastle BuildingEnvelope

What is the work location for this position at Oldcastle BuildingEnvelope?

This job at Oldcastle BuildingEnvelope is located in Warrenton, Missouri, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Oldcastle BuildingEnvelope?

Employer has not shared pay details for this role.

What employment applies to this position at Oldcastle BuildingEnvelope?

Oldcastle BuildingEnvelope lists this role as a Full-time position.

What experience level is required for this role at Oldcastle BuildingEnvelope?

Oldcastle BuildingEnvelope is looking for a candidate with "Director" experience level.

What benefits are offered by Oldcastle BuildingEnvelope for this role?

Oldcastle BuildingEnvelope offers following benefits: Paid Holidays, Paid Vacation, and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Oldcastle BuildingEnvelope?

You can apply for this role at Oldcastle BuildingEnvelope either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.