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Customer Service Manager

One Hour Air Conditioning and HeatingRamsey, MN
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Overview

Schedule
Full-time
Career level
Director
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Career Development

Job Description

Benefits:

  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Training & development

About Us:

Northern One Hour, Ben Franklin & Mister Sparky is a growing company in the home service industry committed to delivering exceptional service to our customers. We are looking for a motivated and experienced Customer Service Manager to lead our team and ensure a high-quality customer experience.

Position Overview:

The Customer Service Manager is responsible for overseeing daily operations of the customer service team, improving service processes, and ensuring customer satisfaction. This role requires strong leadership, problem-solving skills, and the ability to drive team performance.

Key Responsibilities:

  • Manage, coach, and develop the customer service team
  • Monitor team performance and provide ongoing feedback and training
  • Handle escalated customer concerns and resolve issues effectively
  • Develop and implement customer service policies and procedures
  • Track and report on key performance metrics (KPIs)
  • Collaborate with other departments to improve customer experience
  • Assist with hiring, onboarding, and training new team members
  • Ensure consistent, professional communication with customers

Qualifications:

  • 3+ years of customer service experience, with at least 1-2 years in a leadership role
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Ability to handle high-pressure situations and resolve conflicts
  • Experience with CRM systems and customer service tools - Service Titan a plus
  • Strong organizational and problem-solving skills

Preferred Qualifications:

  • Experience in HVAC, Plumbing & Electrical a plus
  • Familiarity with scheduling or dispatching teams
  • Proven track record of improving customer satisfaction scores

Compensation & Benefits:

  • Competitive salary based on experience
  • Health, dental, and vision insurance
  • Short Term & Long-Term disability
  • 401K with Company match
  • Paid time off and holidays
  • Opportunities for growth and advancement

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FAQs About Customer Service Manager Jobs at One Hour Air Conditioning and Heating

What is the work location for this position at One Hour Air Conditioning and Heating?
This job at One Hour Air Conditioning and Heating is located in Ramsey, MN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at One Hour Air Conditioning and Heating?
Employer has not shared pay details for this role.
What employment applies to this position at One Hour Air Conditioning and Heating?
One Hour Air Conditioning and Heating lists this role as a Full-time position.
What experience level is required for this role at One Hour Air Conditioning and Heating?
One Hour Air Conditioning and Heating is looking for a candidate with "Director" experience level.
What benefits are offered by One Hour Air Conditioning and Heating for this role?
One Hour Air Conditioning and Heating offers following benefits: Health Insurance, Dental Insurance, and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at One Hour Air Conditioning and Heating?
You can apply for this role at One Hour Air Conditioning and Heating either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.