Customer Service Manager

A large, fast-paced Medical Center seeking a dynamic and forward-thinking Call Center Manager to lead their person call center team. This role is ideal for someone who thrives in an operational leadership role, is data-driven, proactive, and excited to bring fresh energy and innovation to an already strong team. The ideal candidate will bring analytical thinking, people skills, and operational creativity to improve patient communication, enhance scheduling systems, and drive performance metrics. Responsibilities: Lead and manage the daily operations of a person call center within a larger office. Analyze data to optimize call workflows, improve wait times, and enhance patient experience Implement new policies, processes, and tools to drive efficiency and accountability Work closely with the call center supervisor to ensure team morale and productivity remain high Monitor key performance indicators (KPIs) and generate performance reports for leadership Ensure adherence to quality and compliance standards in patient communications Foster a collaborative, respectful, and inclusive team culture Participate in broader office initiatives as part of a multidisciplinary healthcare team Qualifications: Proven experience in team leadership, operations, or workflow management (Call center experience a plus, but not required) Strong analytical and data interpretation skills Excellent interpersonal and communication abilities A natural problem solver and process improver—you don’t wait to be told what to fix High level of emotional intelligence, with a calm and confident leadership presence Experience working in or with healthcare or patient-facing environments is a plus Salary: $120K Location: Lakewood, NJ