Customer Service Manager

Poel Group Staffing Inc.Lakewood, NJ

$120,000 - $120,000 / year

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Overview

Compensation

$120,000-$120,000/year

Job Description

A large, fast-paced Medical Center seeking a dynamic and forward-thinking Call Center Manager to lead their person call center team. This role is ideal for someone who thrives in an operational leadership role, is data-driven, proactive, and excited to bring fresh energy and innovation to an already strong team. The ideal candidate will bring analytical thinking, people skills, and operational creativity to improve patient communication, enhance scheduling systems, and drive performance metrics.

Responsibilities:Lead and manage the daily operations of a person call center within a larger office.Analyze data to optimize call workflows, improve wait times, and enhance patient experienceImplement new policies, processes, and tools to drive efficiency and accountabilityWork closely with the call center supervisor to ensure team morale and productivity remain highMonitor key performance indicators (KPIs) and generate performance reports for leadershipEnsure adherence to quality and compliance standards in patient communicationsFoster a collaborative, respectful, and inclusive team cultureParticipate in broader office initiatives as part of a multidisciplinary healthcare team

Qualifications:Proven experience in team leadership, operations, or workflow management (Call center experience a plus, but not required)Strong analytical and data interpretation skillsExcellent interpersonal and communication abilitiesA natural problem solver and process improveryou dont wait to be told what to fixHigh level of emotional intelligence, with a calm and confident leadership presenceExperience working in or with healthcare or patient-facing environments is a plus

Salary: $120KLocation: Lakewood, NJ

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FAQs About Customer Service Manager Jobs at Poel Group Staffing Inc.

What is the work location for this position at Poel Group Staffing Inc.?

This job at Poel Group Staffing Inc. is located in Lakewood, NJ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Poel Group Staffing Inc.?

Candidates can expect a pay range of $120,000 and $120,000 per year.

What employment applies to this position at Poel Group Staffing Inc.?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Poel Group Staffing Inc.?

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