Customer Service Manager

Customer Service Manager – Mental Health Clinic Location: Dallas, TX Employment Type: Full-Time Compensation: $70,000–$80,000 annually + bonus incentives Manage daily clinic operations and elevate the patient experience in a fast-growing mental health clinic. This role is ideal for a people-focused leader who thrives in fast-paced environments and knows how to build high-performing teams. No healthcare experience required — we provide training. What You’ll Do Lead daily operations of a high-volume mental health clinic Coach, develop, and hold teams accountable to service and performance standards Ensure patient experiences are welcoming, efficient, and professional Oversee scheduling, patient flow, and clinic workflow Monitor and improve KPIs related to volume, efficiency, and experience What We’re Looking For 3+ years of leadership or operations experience in a high-volume environment Proven ability to manage KPIs and have direct performance conversations Strong communication skills with both people and data Ability to lead confidently in a fast-paced, growth-oriented setting Nice to Have Experience in healthcare, behavioral health, hospitality, or service leadership Customer experience or relationship-based sales background Experience leading teams through growth or change Pay & Benefits $70,000–$80,000 annually + bonus incentives 90% employer-paid medical, dental, and vision insurance 401(k) retirement plan 10 PTO days (15 after first year) 10 paid holidays About Serenity Healthcare Serenity Healthcare provides advanced, evidence-based mental health treatments in a calm, supportive, and elevated environment. Our mission is to help patients take back their lives when traditional treatments haven’t worked. Serenity Healthcare is an Equal Opportunity Employer.