Customer Service Manager

Spark Car WashTinton Falls, NJ

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Director

Benefits

Paid Holidays

Career Development

Job Description

Spark Car Wash Overview

Spark Car Wash is a high growth, institutionally backed express exterior car wash company serving the Northeast. Spark is growing fast and plans to open a significant number of modern car wash locations throughout NJ, NY, and PA. Spark's success is driven by a relentless focus on making the car wash an energizing experience for all, delivering a consistently excellent experience for customers and creating an enriching environment for employees. Guided by our values, Spark's vision is to become the largest car wash operator in the region and the premier car wash brand in the market.

Position Summary

As a Customer Service Manager, you are an energetic, customer-focused brand ambassador who drives membership sales, educates guests on our services, and ensures every customer leaves with a smile-and a cleaner car than they expected. You set the tone for a strong sales culture at the wash, leading by example and training others to become confident, effective salespeople.

This is a commission-driven role built for someone who thrives on hitting goals, loves connecting with people, and takes pride in delivering an unforgettable customer experience. Your enthusiasm, coaching mindset, and passion for service directly impact both team performance and customer loyalty.

This position will be based out of the stores and will work some nights, weekends, and holidays.

Essential Functions

Promote and clearly explain Spark's wash packages, membership programs, and free amenities
Deliver exceptional customer service by understanding customer needs and recommending the best

solutions

Be register-trained and assist customers with transactions, questions, and service needs
Effectively communicate the value of each product and service, demonstrating strong product and

car wash knowledge

Support brand consistency by representing Spark's standards, energy, and professionalism
Respond promptly to customer service needs and resolve issues with courtesy and care
Lead and develop training to continuously improve product knowledge, sales technique, and

customer experience skills

Increase site capture rate, membership conversions, and overall sales performance
Facilitate onboarding and training new teammates in sales and customer engagement best practices

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FAQs About Customer Service Manager Jobs at Spark Car Wash

What is the work location for this position at Spark Car Wash?

This job at Spark Car Wash is located in Tinton Falls, NJ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Spark Car Wash?

Employer has not shared pay details for this role.

What employment applies to this position at Spark Car Wash?

Spark Car Wash lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Spark Car Wash?

Spark Car Wash is looking for a candidate with "Director" experience level.

What benefits are offered by Spark Car Wash for this role?

Spark Car Wash offers following benefits: Paid Holidays and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Spark Car Wash?

You can apply for this role at Spark Car Wash either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.