Customer Service Manager Trainee
L&M Corrugated ContainerPleasant Prairie, WI
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Overview
Schedule
Full-time
Career level
Director
Benefits
Career Development
Job Description
Customer Service Manager TraineeGrow your leadership career with us.This candidate will participate in a comprehensive training program, which includes exposure to multiple departments and ability to do the customer service role as a base.During this program, the trainee will rotate through areas inside the customer service department such as phone answering, repeat orders, new items entry, etc. As well as outside the customer service department, for example: inside sales, estimating, design, production, and AR. This rotational program will support developing foundational leadership skills and technical knowledge.Upon successful completion of the program, the trainee will move into a designated management role.What You'll DoSupport Customer Accounts
- Manage customer orders and accounts to ensure accurate and timely service
- Coordinate with Sales, Production, and Design teams to meet customer needs
- Assist in resolving customer concerns or complex order situations
- Maintain accurate customer information
- Support the Customer Service dept. with daily department operations
- Serve as a resource for team members when challenging situations arise
- Assist with onboarding and training of new team members
- Learn how to monitor metrics and team performance
- Work closely with leadership to develop management, communication, and problem-solving skills.
- Participate in leadership training and development opportunities.
- Identify opportunities to improve workflows and customer experience
- Participate in improvement projects
- Help track trends and recommend solutions that improve efficiency
- 3–5 years of customer service experience
- Experience handling complex customer accounts
- Manufacturing or B2B experience is a plus
- Strong communication and problem-solving abilities
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and organization
- Interest in leadership and team development
- Proficiency with Microsoft Office and business systems
- High school diploma required
- Associate’s or Bachelor’s degree preferred
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FAQs About Customer Service Manager Trainee Jobs at L&M Corrugated Container
What is the work location for this position at L&M Corrugated Container?
This job at L&M Corrugated Container is located in Pleasant Prairie, WI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at L&M Corrugated Container?
Employer has not shared pay details for this role.
What employment applies to this position at L&M Corrugated Container?
L&M Corrugated Container lists this role as a Full-time position.
What experience level is required for this role at L&M Corrugated Container?
L&M Corrugated Container is looking for a candidate with "Director" experience level.
What benefits are offered by L&M Corrugated Container for this role?
L&M Corrugated Container offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at L&M Corrugated Container?
You can apply for this role at L&M Corrugated Container either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.