Customer Service Personnel (Alternate Program Manager)
French ConsultingFort Bragg, NC
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Paid Holidays
Paid Vacation
Job Description
We are looking for individuals who want to join our team at Fort Bragg, North Carolina. Apply now!Job Opportunity: Customer Service Personnel (Alternate Program Manager)Location: Fort Bragg, North CarolinaStart Date: ImmediateSchedule: Full-Time, On-SiteMake a DifferenceThe Alternate Program Manager is our on-site lead at the Fort Bragg ID card office — the person who runs the floor day to day, works hand-in-glove with the off-site Program Manager, and steps into any Site Security Manager (SSM) or Verifying Official (VO) seat when coverage calls for it. This is a leadership role for someone who wants to run the operation and motivate the team, not just work in it.What You'll Do
- Run the floor and make real-time decisions during operating hours; keep each station manned to standard.
- Back up the SSM and VO roles — certified and cross-trained to fill any seat, holding coverage without overtime.
- Support the Program Manager on reporting, quality control, and on-site coordination.
- Manage schedules, leave, and co-work coverage so the operation holds through planned and unplanned absences.
- Reinforce card stock accountability and DEERS/RAPIDS discipline alongside the SSMs.
- A hands-on leader who has run or supervised a credentialing or customer-service operation.
- Willing to certify and cross-train across SSM and VO duties — you lead by doing.
- Two (2) or more years of Common Access Card (CAC) and USID card functions.
- Able to obtain RAPIDS Verifying Official and Site Security Manager certifications.
- Able to obtain a CAC.
- Favorable National Agency Check with Inquiries (NACI) by your start date -we will help you through the process.
- Fluent in English.
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French Consulting is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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FAQs About Customer Service Personnel (Alternate Program Manager) Jobs at French Consulting
What is the work location for this position at French Consulting?
This job at French Consulting is located in Fort Bragg, NC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at French Consulting?
Employer has not shared pay details for this role.
What employment applies to this position at French Consulting?
French Consulting lists this role as a Full-time position.
What experience level is required for this role at French Consulting?
French Consulting is looking for a candidate with "Senior-level" experience level.
What benefits are offered by French Consulting for this role?
French Consulting offers following benefits: Health Insurance, Paid Holidays, Paid Vacation, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at French Consulting?
You can apply for this role at French Consulting either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.