Customer Service Project Coordinator

Legrand SAMascoutah, IL

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Overview

Schedule

Full-time

Education

Engineering (PE)

Career level

Senior-level

Remote

Hybrid remote

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

JobID: 480

Category: Sales

JobSchedule: Full time

Posted Date: 2026-09-02T16:07:03+00:00

JobShift:

Brand: Legrand

At a Glance

Legrand has an exciting opportunity for a Customer Service Project Coordinator to join the Cablofil Team in Mascoutah, IL. The Project Manager leads high value customer and operational initiatives from initial scoping through execution and delivery. This hybrid role blends strategic project leadership with deep customer, operational, and sales support alignment to ensure successful outcomes across complex and high visibility projects

Legrand is the global specialist in electrical and digital building infrastructures. Its comprehensive offering of solutions for residential, commercial, and datacenter markets makes it a benchmark for customers worldwide.

Bridging power from sources to pathways to touchpoints, Legrand's Electrical Infrastructure division combines innovation and quality to provide leading solutions for an evolving energy landscape. Our expertly designed products enable customers to confidently address the complex needs and challenges of electrification, while enhancing everyday experiences like plugging in, switching on, and staying connected. Committed to best-in-class service at every stage, we act as a trusted partner for our customers to ensure each project's success and their continued satisfaction. Legrand's Electrical Infrastructure division includes the following brands and product lines: Girtz, Avtron, Power Bus Way, Cablofil, Connectrac, Wiremold and Pass & Seymour.

Legrand, North & Central America offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company's incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us.

Education & Experience:

Bachelor's degree in business, engineering, or related field, or equivalent experience.
5+ years in project, operations, customer service, or account management roles.
Demonstrated experience leading cross‑functional teams and high‑value customer accounts.

Skills & Competencies:

Strong leadership, communication, and relationship‑building skills.
Advanced organizational, analytical, and time‑management abilities.
Expertise in ERP/CRM systems (SAP, Salesforce, etc.) and Microsoft Office.
Ability to manage operational details while maintaining strategic project oversight.
Capable of working in ambiguous environments and driving results.
Strong problem‑solving skills and continuous improvement mindset.

What Will You Do?

Strategic Project Leadership

Own full project lifecycle from planning to delivery for major initiatives.
Develop and manage project plans, budgets, timelines, and success metrics.
Lead cross‑functional teams, providing clear direction, motivation, and accountability.
Manage scope, risks, issues, and quality throughout the project lifecycle.
Communicate progress and risks to executives, stakeholders, and customers.

VIP Customer & Special Accounts Management

Serve as primary contact for VIP/high‑value customers and projects >$100K.
Coordinate customer communications, expectations, audits, and performance reviews.
Conduct regular status meetings with customers and internal teams.

Operational & Order Management Excellence

Oversee order processing, quotes, freight analysis, and documentation accuracy.
Manage product availability, lead times, shipping schedules, and delivery accuracy.
Maintain and update customer portals, reports, and forecasting tools.
Analyze bills of material for product compatibility and accuracy.
Resolve RMAs, credits/debits, and operational issues promptly.

Reporting, Systems & Process Improvement

Prepare tracking, hold, open‑order, and back‑order reports.
Establish and refine project templates, tools, and best‑practice processes.
Use ERP, CRM, SAP, and other systems to manage workflows and data integrity.

Leadership & Collaboration

Build strong relationships with internal teams, executives, customers, and suppliers.
Influence decisions, drive alignment across sales, customer service & operations.
Support training, professional development, and continuous improvement culture.

What Will You Do?

Strategic Project Leadership

Own full project lifecycle from planning to delivery for major initiatives.
Develop and manage project plans, budgets, timelines, and success metrics.
Lead cross‑functional teams, providing clear direction, motivation, and accountability.
Manage scope, risks, issues, and quality throughout the project lifecycle.
Communicate progress and risks to executives, stakeholders, and customers.

VIP Customer & Special Accounts Management

Serve as primary contact for VIP/high‑value customers and projects >$100K.
Coordinate customer communications, expectations, audits, and performance reviews.
Conduct regular status meetings with customers and internal teams.

Operational & Order Management Excellence

Oversee order processing, quotes, freight analysis, and documentation accuracy.
Manage product availability, lead times, shipping schedules, and delivery accuracy.
Maintain and update customer portals, reports, and forecasting tools.
Analyze bills of material for product compatibility and accuracy.
Resolve RMAs, credits/debits, and operational issues promptly.

Reporting, Systems & Process Improvement

Prepare tracking, hold, open‑order, and back‑order reports.
Establish and refine project templates, tools, and best‑practice processes.
Use ERP, CRM, SAP, and other systems to manage workflows and data integrity.

Leadership & Collaboration

Build strong relationships with internal teams, executives, customers, and suppliers.
Influence decisions, drive alignment across sales, customer service & operations.
Support training, professional development, and continuous improvement culture.

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FAQs About Customer Service Project Coordinator Jobs at Legrand SA

What is the work location for this position at Legrand SA?

This job at Legrand SA is located in Mascoutah, IL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Legrand SA?

Employer has not shared pay details for this role.

What employment applies to this position at Legrand SA?

Legrand SA lists this role as a Full-time position.

What experience level is required for this role at Legrand SA?

Legrand SA is looking for a candidate with "Senior-level" experience level.

What education level is required for this job?

The education requirement for this position is Engineering (PE). Candidates with relevant qualifications or equivalent experience may also be considered.

What benefits are offered by Legrand SA for this role?

Legrand SA offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Family/Dependent Health, Paid Holidays, Paid Vacation, Parental and Family Leave, Paid Community Service Time, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Legrand SA?

You can apply for this role at Legrand SA either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.