Customer Service Rep- 1St Shift

Job Summary

We are seeking a dedicated professional to efficiently manage customer orders using the SAP system, ensuring timely and problem-free product delivery. This role involves maintaining customer data, coordinating shipping, reviewing pricing requests, and resolving customer issues. The position is based in Pittsburgh, PA, a vibrant city known for its rich history, diverse culture, and thriving industries.

Responsibilities

• Process customer orders in the SAP system to ensure timely delivery.
• Maintain customer messages and contact information in Customer Master Data records.
• Coordinate shipping and delivery between customers and plants.
• Review special pricing requests for consistency and proper approvals.
• Investigate and resolve customer deductions to prevent future issues.
• Report inventory shortages to the Regional Supply Chain Manager and Inventory Planner.
• Register customer complaints and provide corrective actions.
• Develop strong working relationships with external customers.

Qualifications

• BS degree in Business, Logistics, or Supply Chain with 5 years of related experience preferred.
• Proficient knowledge of SAP (or similar ERP) in a manufacturing environment.
• Functional knowledge of MS Excel and PowerPoint is desirable.
• Strong organizational, communication, and time management skills.
• Excellent problem-solving, persuasion, negotiation, and conflict resolution skills.
• International logistics operations experience and knowledge of export compliance regulations are a plus.

Shift/Location

This position is onsite in Pittsburgh, PA, 5 days a week, daylight position (1st shift).

Benefits PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan.PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws. Equal Opportunity Employer (EEO) PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply. Americans Disabilities Act (ADA) The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, andlifting upto 25 pounds, with or without reasonable accommodation. Candidate Privacy To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/and https://peaktechnical.com/ca-residents-privacy-rights/ AI Recruiting Disclosure We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure.