Customer Service Rep/Account Manager

At the Gregg McDonald Agency in beautiful Powell, Wyoming, we believe insurance is about much more than just policies and premiumsit is about looking out for the people who make this community so special. We are looking for a friendly, organized, and licensed professional to join our team as a Customer Service Representative and Account Manager. If you enjoy connecting with people and find satisfaction in helping them navigate the complexities of their insurance needs, you will feel right at home here. Our office is a place where we value genuine relationships over transactions, and we take pride in being a reliable partner to our clients when they need us most. You will be at the heart of our operations, acting as a steady hand and a knowledgeable resource for our customers every single day. We are excited to welcome someone who shares our commitment to integrity and community, and who wants to grow alongside a team that truly cares about each other and the folks we serve. If you are looking for a place where your voice is heard and your hard work makes a real difference for our neighbors, we invite you to reach out and start a conversation with us.

Salary Range: $17.50 - $22.00 per hour

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Company discount on home and auto insurance

Responsibilities

Serve as a primary point of contact for our clients, answering their questions about coverage and policy updates with clarity.

Manage policy renewals and document changes accurately to ensure our clients are always properly protected.

Reach out to existing customers to review their current plans and ensure they have the right coverage for their changing life circumstances.

Address billing inquiries and help resolve payment issues quickly so our clients have peace of mind.

Collaborate with our agents to support new business submissions and maintain organized client files.

Cultivate a welcoming atmosphere in our Powell office by treating every visitor and caller like a neighbor.

Active Wyoming Property and Casualty Insurance License, or willing to get with in 90 days.

Strong comfort level with computer systems and navigating multiple software windows.

Clear and empathetic communication style for phone and in-person interactions.

Prior experience in an office setting or customer-facing role.

High attention to detail when processing policy changes and documentation.

Ability to solve problems independently while keeping the client's best interest in mind.

Dependable, reliable and motivated.