Customer Service Rep and Dispatcher

bluefrog Plumbing + DrainElk Grove Village, Illinois

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Job Description

We are looking for a great team player and fun personality to fill our CSR and Dispatcher Role. Our Customer Service Reps are the first contact with our customers in their time of need, so we need someone who is empathetic, great with customer service and phone skills, and highly comfortable with sales.

Dispatchers also work with our field crew with scheduling, so computer and organizational skills are a must. We are looking for great team members who are willing to push themselves to grow professionally, to earn money and recognition they deserve, and to have an amazing life-long career in a family friendly environment!

Benefits/Perks

Flexible Scheduling (remote 4 days a week)
Competitive Pay

Our MissionWe’re changing how people view plumbers.

We diagnose real problems, provide the right solution for the right price, and build long-term customer relationships.

We’re local, essential, and fun. We’re bluefrog®.

Our ValuesWe value transparency: We make things easy for customers, with clear options and clearer communications in every situation.

We value respect: We respect our work, our team, our customer, and ourselves. We’re on time every time, with the right fix at the right time.

We value solving real problems: We never settle for bandaids, we fix the root-causes.

We value team culture: We’re enjoyable to work with, treat each other like family, and hold each other to a higher standard of excellence.Responsibilities

Phone Sales and Support
Handle all inbound inquiries (Phone, online, etc.)
Set and manage the schedules of the technicians
Empathetic to the Customer’s Situations

Qualifications

Hard Working
Loves to be part of a team
Great Sales, Customer Service and Phone Skills
Problem solver and critical thinker
Strong Computer Skills
Multi-tasker
Organized
Experience with Service Titan a plus!!

Flexible work from home options available.

Compensation: $16.00 per hour

Be Part of the Fastest-Growing Plumbing Company in the U.S.

At bluefrog Plumbing + Drain®, we always strive for next-level workmanship and innovation. If you’re passionate about providing exceptional customer service and quality workmanship, you might be what we’re looking for.

Being part of one of the biggest franchises in the industry, we do more than just plumbing and drain services. Our team of skilled technicians and talented professionals is dedicated to providing honest, dependable quality service to every home and business.

Working at bluefrog means confronting challenges with passion and integrity while delivering the highest level of professionalism. We are an inclusive plumbing company, respecting individual differences and creating a sense of community at work. We welcome everyone on the team and work closely together to make a positive impact in the community. More importantly, we strive for your growth and success.

Build your career at bluefrog and explore your interests with various training programs.

Our Mission

We’re changing how people view plumbers.

We diagnose real problems, provide the right solution for the right price, and build long-term customer relationships.

We’re local, essential, and fun.

We’re bluefrog®.

Our Values

We value transparency.

We make things easy for customers, with clear options and clearer communications in every situation.

We value respect.

We respect our work, our team, our customer, and ourselves. We’re on time every time, with the right fix at the right time.

We value solving real problems.

We never settle for bandaids, we fix the root-causes.

We value team culture.

We’re enjoyable to work with, treat each other like family, and hold each other to a higher standard of excellence.

_{This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to bluefrog Plumbing + Drain Corporate.}

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