Customer Service Rep -Fmla
Axelon Services CorporationBloomfield, CT
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Job Description
Job Title: Customer Service Rep - FMLALocation: Bloomfield, CTMax Pay Rate: $20 Per HourCore Skills and Experience:
- 1 year of familiarity with state PFL and FMLA
- 2 years of Customer Service background
- Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
- Reviewing and adjudicating leave and/or accommodation requests in compliance with federal, state, and company policies.
- Establishing eligibility and applicability of leave requests while ensuring timely communication with employees, employers, and other key stakeholders necessary to appropriately determine liability.
- Maintain active oversight of leave claims from initiation to closure following appropriate policies and procedures around timely submission of information and absences in accordance with the plan(s).
- Providing exceptional customer service while maintaining confidentiality and regulatory compliance requirements.
- Support a continuous focus on quality and continuous improvement by ensuring efficiency, accuracy, and a positive claimant experience.
- Meeting and exceeding Key Performance Indicators and productivity metrics while maintaining quality.
- New hires should live a commutable distance from the site the role is posted in.
- Strong communication skills, both written and oral.
- Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning.
- Strong letter writing/Microsoft Word skills.
- 2 years of Customer Service background.
- High School Diploma or GED equivalent.
- This role has mandatory paid training starting on February 16th.Candidates must be available and present for all training days.
- 1 year of experience in one or more leave State and Federal Leave Laws.
- Prior experience with PFML, FMLA, Absence Management, or Disability Claims.
- Experience handling insurance claims (auto, home, life, etc.)
- College Degree / Higher Education.
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FAQs About Customer Service Rep -Fmla Jobs at Axelon Services Corporation
What is the work location for this position at Axelon Services Corporation?
This job at Axelon Services Corporation is located in Bloomfield, CT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Axelon Services Corporation?
Employer has not shared pay details for this role.
What employment applies to this position at Axelon Services Corporation?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Axelon Services Corporation?
You can apply for this role at Axelon Services Corporation either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.