Customer Service Rep
Bob's Supply/Atherton Appliance & KitchensPlainview, New York
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Overview
Schedule
Full-time
Career level
Senior-level
Benefits
Paid Holidays
Paid Vacation
Paid Sick Leave
Job Description
Benefits:
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Paid time off
RD Appliance Service, Corp. is a family owned and operated business serving Long Island since 1963. We are are seeking a customer service representative. As a CSR you are the front line of our team. Exemplifying our code of values, you show respect and courtesy to all customers and employees. The core values of our company are Honesty, Integrity, Professionalism, Technical Expertise and Mutual Respect.
We set the standards for professionalism and expertise in our industry and strive to provide the highest quality appliance service in our area. We service most brands of appliances but primarily focus on high end brands.We are factory authorized for many high end brands. The expectations are high for our employees but we go out of our way to provide a positive work culture and an environment that is friendly and upbeat.
If you are an experienced CSR are looking to work for an organized, well structured and professional service company this is the place for you. This position is right for you if you have proven communication skills with supervisors, employees, and customers.
Responsibilities:
- Answer phones
- Enter new customer info
- Schedule service calls
- Handle customer inquiries and concerns
- Provide information about services
- Troubleshoot and resolve customer service issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Answer scheduling and/or routing questions from technicians
- Process credit card payments
- Accept and check in parts deliveries
Required Qualifications:
- Professional phone etiquette
- Ability to prioritize and multitask
- Positive and professional demeanor
- Attention to detail
- Excellent written and verbal communication skills
- Organizational Skills
- Computer Skills
Desired Qualifications:
- Experience with scheduling and routing service calls
- Geographical knowledge of Long Island and NYC
- Appliance repair service knowledge
- General home appliance knowledge
- Experience with Service Titan software
Benefits:
- Paid vacation, sick and personal time
- 10 paid holidays
- 401K
Hours:
- Monday- Friday
- 8 am- 4:30 pm
Compensation: $28.00 per hour
RD Appliance Service, Corp. is family owned and operated since 1963. We strive to be the most professional service company in our area by focusing on providing honest and accurate assessment and diagnosis of customer equipment while also respecting the customers home and time.
This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.
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FAQs About Customer Service Rep Jobs at Bob's Supply/Atherton Appliance & Kitchens
What is the work location for this position at Bob's Supply/Atherton Appliance & Kitchens?
This job at Bob's Supply/Atherton Appliance & Kitchens is located in Plainview, New York, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Bob's Supply/Atherton Appliance & Kitchens?
Candidates can expect a pay range of $28.
What employment applies to this position at Bob's Supply/Atherton Appliance & Kitchens?
Bob's Supply/Atherton Appliance & Kitchens lists this role as a Full-time position.
What experience level is required for this role at Bob's Supply/Atherton Appliance & Kitchens?
Bob's Supply/Atherton Appliance & Kitchens is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Bob's Supply/Atherton Appliance & Kitchens for this role?
Bob's Supply/Atherton Appliance & Kitchens offers following benefits: Paid Holidays, Paid Vacation, Paid Sick Leave, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Bob's Supply/Atherton Appliance & Kitchens?
You can apply for this role at Bob's Supply/Atherton Appliance & Kitchens either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.