Customer Service Rep - Customer Service - Junior
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Overview
Remote
On-site
Compensation
$25-$25/hour
Job Description
Job Title: Customer Service Representative - JuniorContract Duration: 6 months, possible extensionWork Arrangement: Remote (EST hours)Pay Rate: $25 per hourSummary
- Responsible for executing all activities of the Waste & Recycling Department.
- Provides customer service to all US Store locations regarding Waste & Recycling related issue.
- Ensures the stores receive the right service, at the right frequency, matching the contracted Scope of Work with the Waste Haulers/Brokers.
- Ensures timely Compactor/baler repairs.
- Respond accurately, promptly, and effectively to all forms of communication, including phone calls, e-mails, & Service Channel portal.
- Ensure all service issues and repairs are completed in a timely manner and escalating difficult calls to next Authority level when issues/repairs are not being addressed within certain timelines.
- Monitor Service Channel platform to ensure Vendors are dispatching and completing Store work order requests in accordance with Contractual obligations.
- Communicates with Vendors, Store Managers and Home Office personnel to resolve problems and answer questions.
- Works to ensure waste/recycling services are in accordance with the TJX corporate Sustainability goals to reduce TJXs carbon footprint.
- Oversees the pick-up schedules for the hazardous waste program.
- Consults with Store Operations & Safety team regarding hazardous waste violations.
- Execute daily operation of Special Project initiatives from Store Operations partners.
- Ability to multi-task in a fast-paced environment and capable of moderating a high volume of inbound content.
- 2 or more years of customer service experience
- Basic knowledge of Microsoft Office (Word, Excel, and PowerPoint)
- Outstanding communication skills and phone call etiquette
- Ability to Multitask and work in a fast-paced environment
- Ability to confidentially interact with all levels of Management
- Ability to embrace change/changes in priorities
- Display a high degree of personal initiative, accountability, with an emphasis on teamwork and customer focus
- Strong ability to work as part of a team and be receptive to other points of view
- High attention to detail
- Flexible and willingness to work overtime as requested
- Service Channel experience preferred
- Retail Operations and/or Waste experience preferred
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FAQs About Customer Service Rep - Customer Service - Junior Jobs at Epitec Staffing
What is the work location for this position at Epitec Staffing?
This job at Epitec Staffing is located in Framingham, MA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Epitec Staffing?
Candidates can expect a pay range of $25–$25 per hour for this role.
What employment applies to this position at Epitec Staffing?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Epitec Staffing?
You can apply for this role at Epitec Staffing either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.